Indonesia Conference Directory

Quality assurance refers to interconnected process and system analysing the quality of organisational performance in terms of human resources and management programs. The Central Java Government has developed a quality assurance system by developing certain service provision standards in delivering education service. In so doing, Lembaga Penjamin Mutu Pendidikan (LPMP) was established to address the need of quality education and to take in to account the interests of all stakeholders related to the service provision. This qualitative research aims at assessing the quality insurance system as to whether the system improve the provision of education service in the province. The study is combining interview results and secondary sources of policy instruments. The research indicated only a small number of stakeholders (4.250 of 24.731 schools) applied the quality insurance system due to the possibility of lack of guidance to use the service. The study is exploring what, how, why, when, where, and to what extent the Central Java government could make a proper institutional assessment of either the system or the value of the quality itself.