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Evaluation of the implementation of public services must be done to improve the quality of services. Customer satisfaction is a way to evaluate the delivery of public services. Hospital must conduct a customer satisfaction survey at least once a year based on regulations in Indonesia. This study aims to measure customer satisfaction of service at The District General Hospital Banyuwangi, East Java, Indonesia. This research is observational through a survey in the Outpatient Unit, Inpatient Unit, Emergency Room Unit, and Pharmacy Unit of Blambangan District General Hospital Banyuwangi, East Java Indonesia. The number of visits in 2017 was 149,340 patients, so the sample size based on the Morgan and Krejcie sample tables is 384 patients. Sampling uses proportional random sampling. Data were analyzed descriptively. All units in Blambangan District General Hospital have CSI values with the good category with the following details. The CSI of the Outpatient Unit value is 76.18, Inpatient Unit is 80.38, Emergency Room Unit is 78.01, and Pharmacy Unit is 81.80. The highest weighted value is implementing competency (0.363), while the lowest value is handling complaints and suggestions (0.337). The CSI of District General Hospital is 79.09 (Good).