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In the digital era, social media has become an integral part of life. Social media is able to change the way people communicate, interact, collaborate and share knowledge. Today Social media is one of the main platforms for knowledge resources, both for individuals, groups and even organizations. Various techniques are used to utilize knowledge from social media, one of which is through social media data analytics. Current research trends are mostly discussing about the use of social media as a source of knowledge, including research in the field of knowledge management. The purpose of this paper is to provide a better understanding and detailed review of social media research in knowledge management. We carry out a systematic review approach to collect, analyze, and synthesize data on the accuracy and value of previous articles focused on this field of research, addressing various topics, and published in digital databases between 2013 and 2019. The Systematic Literature Review (SLR) method is used to collect and review studies by following the prescribed review procedures. We identified 78 scientific publications that present research on social media and knowledge management systems. Systematic reviews show that social media data analytics has been widely used in various fields, and has become an important part of knowledge management, but not many discuss how knowledge conversion models in the context of the knowledge management system. This discussion offers how to develop a knowledge management system in the behavior of social media.