Indonesia Conference Directory

Public Service Innovation is a solution to increase the quality of service delivery from goverment agencies in digital era. Downstreaming of innovation is created through a series of long processes that require various actor involved in creating a system of innovation. This study aims to describe how public service sytem at Directorate Generale of New and Renewable Energy using A-F method. This study reviewing the role of activators, browsers, creators,developers, executors and facilitator by Philip Kotler seen from the influence of actors position at innovation. This post positivism study occur at September 2018 until Januari 2019 by qualitative method. Primary data were derived by indeepth interview, and secondary data were derived by literature study such as journal and report. The result obtained in this study obtained that facilitator played the key role as the higher position that can determine the sustainability of innovation because of his authority to deciding resources allocation, to integrate the system or to develop new system. The second variable that has significant role are activators, and the other variable has not significanly related with the position of actor.