Indonesia Conference Directory

Air transportation bccomes popular for people to travel. This kind of transportation is not only used to travel internationally, but also domestically. Indonesia, where the need of fast and long-distance transportation is crucial, makes domestic low-fare flights favourite for peole. However, this increasing demand on air transportation causes the rise of passengers which affects the terminal. One place which will be affected is check-in area. This is a place where passengers come to process their document, before they travel. There will be queues at check-in counters when the number of passengers is increasing, if the capacity of the terminal does not change. As a case study, Derparture Terminal A of Adisutjito Airport will assessed. This study will assess Citilink check-in queue which happen at peak hour. The result shows that there were three counters open to serve three different flight at peak hours, eventhough the flight company own six counters in check-in area. Using M/M/1 model, the evaluation shows there will be 2.73 minutes of waiting time until a passenger be processed at check-in counter. Furthermore, there will be 4-5 people waiting to check-in, with average time of check-in process is less than one minute.