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Patient Satisfaction toward Doctors, Nurses and Pharmacists
Wiwik Kusumawati, Romdzati, Indriastuti Cahyaningsih, Ika Setyawati

Faculty of Medicine and Health Sciences UniversitasMuhammadiyah Yogyakarta
Email: wiwik_fk_umy[at]yahoo.com.sg


Abstract

In the patient center care era, patient satisfaction is the main focus in delivering health service. Every health care provider should give the best services to patient based on their role and responsibility. The aim of this study is to know patient satisfaction among health care provider such asdoctors, nurses and pharmacists. This study is a descriptive analytic study with cross sectional approach. Sampling method is purposive with criterion reference. Validated questionnaires contain 11 items of patient satisfaction toward doctors, nurses and pharmacists distributed to 66 patients. Response rate is 97 % doctors, 92 % nurses and 89 % pharmacists. Data analysis using descriptive analysis method. This result study revealed patient satisfaction toward doctors, nurses, and pharmacists is 98.4 %, 99.1 %, and 96.6 % respectively. Patient dissatisfaction toward doctor related to the doctor ability in informing patient disease and complication. Patient dissatisfaction to nurse related to the nurse ability in giving guidance for exploration and prevention to patient disease, also team work with other health care profession. Patient dissatisfaction to pharmacist related to the pharmacist ability in informing clearly information about drugs, effect and side effect. In conclusion, patients are satisfied toward doctors, nurses and pharmacists services but there are few important notes need to be improved by doctors, nurses and pharmacists in delivering care services.

Keywords: Patient satisfaction, doctor, nurse, pharmacist, caring

Topic: International Symposium of Engineering, Technology, and Health Sciences

Link: https://ifory.id/abstract/VEq8KWxcmwR4

Conference: The 3rd International Conference on Sustainability and Innovation (ICoSI 2019)

Plain Format | Corresponding Author (Wiwik Kusumawati)

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