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Travel Agent often held various forms of tour packages to attract tourists who will come to a tourist area. These packages include hotel accommodation services, restaurant, and various other forms of tourism businesses. However, the existence of tour packages offered by this Travel Agent is often not supported by a factor of tourist safety protection, which is clear. This study aims to find out the responsibility of a travel agent for consumers of service users who suffer losses in service and to find out the procedure to get compensation for service users if they suffer losses. The research method used normative research method, which is this research carried out by examining library material or primary legal material and secondary legal material. The results of the study show that the responsibility of travel agent for consumers of service users who suffer losses in service is by paying attention to the principles of legal protection for consumers, which is the obligation of business operators to replace the losses suffered by consumers whose in this case are tourists. The procedure to obtain compensation for services users if they suffered losses through several stages, those are the first stage that is the heirs of the victims of the accident contact the police to then apply for compensation. The second stage is the victim and the heirs of the victim fill out a letter of compensation for the accident provided free of charge by P.T. Jasa Raharja (Persero). To get compensation, the victim or the heirs of the victim must fulfil the requirements requested by P.T. Jasa Raharja (Persero).