Indonesia Conference Directory


<< Back

An Evaluation of User Satisfaction with Library Services at Universitas Muhammadiyah Yogyakarta
Novy Diana Fauzie

Universitas Muhammadiyah Yogyakarta


Abstract

The study defined user satisfaction as an evaluation of library product and services in term of whether that library product and services met their needs and expectation. The aim of the study was to evaluate the service and resources that library provided and found if the user satisfied with the library. Library give an important support in the academic culture and give information needs to students and faculty. The study focused on user satisfaction on service hour, kinds of collections, information dissemination and library staff services. There are 100 questionnaires were distributed to students and lecturers who came to the library. Moreover, there are google form that students could participate the survey. It was discovered that users use library service and resources. The following are the main finding: the user satisfied with library hours, library facility, and library staff. The study found that the library has to give more attention to the information dissemination, the update collection, increased library hour and library staff expertise.

Keywords: Evaluation, User Satisfaction, Library Service

Topic: International Symposium on Social Sciences, Humanities, Education, and Religious Studies

Link: https://ifory.id/abstract/WEKxqDA6GvN8

Conference: The 3rd International Conference on Sustainability and Innovation (ICoSI 2019)

Plain Format | Corresponding Author (NOVY DIANA FAUZIE)

Featured Events

<< Swipe >>
<< Swipe >>

Embed Logo

If your conference is listed in our system, please put our logo somewhere in your website. Simply copy-paste the HTML code below to your website (ask your web admin):

<a target="_blank" href="https://ifory.id"><img src="https://ifory.id/ifory.png" title="Ifory - Indonesia Conference Directory" width="150" height="" border="0"></a>

Site Stats