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Experience Quality and Value: An Assessment in the Creative Tourism Industry
Dwi Suhartanto, Nono Wibisono, Regina Agustina, Zefanya AC Loveldy, Laela Nabilah

Politeknik Negeri Bandung


Abstract

Recent development in tourism industry indicates that creative attraction, an attraction where tourists directly involve with the attraction, is promising in the future. In this industry, tourist experience with attraction has become a key factor in influencing tourist leisure decision making process. Although literature clearly highlights the important of experience quality in managing tourism attraction, lack of study has paid attention on the effect of customer experience quality on customer perceived value. This empirical study tries to evaluate the dimension of tourists experience gained from a creative attraction and its impact on perceived value in a creative tourism attraction context. The data is gathered from 260 respondents using questionnaire distributed to tourists who visited creative tourism attractions in Bandung, Indonesia. To assess the dimension of experience quality, exploratory factor analysis was applied. In addition, multiple regression was employed to examine the effect of experience quality on perceived value. The results demonstrate that experience quality consists of two dimensions, i.e. pleasure and learning and employee services. Further, the regression analyses reveal that both experience quality dimensions significantly impact the perceived value components of functional, social, emotional, and perceive sacrifice. The findings of this research contribute conceptually to extend our understanding on the quality and value relationships in creative tourism context. Further, from managerial practices, this study provides a guidance for creative attraction management to improve their customers experience quality as a strategy to develop their business competitive advantage.

Keywords: experience quality, perceived value, creative tourism

Topic: Industrial Engineering

Link: https://ifory.id/abstract/Wn8UeH3NzjZA

Conference: 2nd International Conference on Informatics, Engineering, Science and Technology (INCITEST 2019)

Plain Format | Corresponding Author (Dwi Suhartanto)

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