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ANALYSIS OF STUDENT SATISFACTION LEVELS QUALITY OF ACADEMIC SERVICES
I Nyoman Kanca , I Ketut Swadesi

Universitas Pendidikan Ganesha


Abstract

This study aims to determine the level of student satisfaction and academic service quality of the FOK Undiksha which includes five dimensions, namely tangible, reliability, responsiveness, assurance, and empathy. The population is all FOK Undiksha students. The research sample was 268 people, taken randomly (simple random sampling). Data analysis using descriptive analysis. The results of the study indicate that: (1). Students are quite satisfied with the academic services at the FOK Undiksha. (2). The quality of academic services of FOK Undiksha is quite good. (3) The level of student satisfaction is divided into five dimensions, namely the level of satisfaction of the tangible dimension in the category is quite satisfied, the dimensions of reliability, responsiveness, assurance, and empiricism are in the satisfied category. (4) The academic service quality of the FOK Undiksha for the tangible dimension is quite good, the reliability dimension is good, the dimensions of responsiveness, assurance, and empathy are quite good. (5) The level of student satisfaction with lecturer education services with a three-level education qualification is better than the lecturer with a two-level education qualification. (6). The quality of lecturer education services with a three-level education qualification is better than lecturers with a two-level education qualification. Suggested to: (1). Lecturers who are still qualified for the Undergraduate education in order to improve their competence and educational qualifications. (2). The leadership must provide the widest possible facilities and infrastructure to the lecturers to be able to improve their competence and educational qualifications.

Keywords: quality, service, academic

Topic: Learning / Teaching Methodologies and Assessment

Link: https://ifory.id/abstract/YACRDb8k2gUe

Conference: The 4th Asian Education Symposium (AES 2019)

Plain Format | Corresponding Author (I Nyoman Kanca)

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