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Relationship between the Implementation of Patient-Centered Care Dimensions and Patient Satisfaction in Adult Inpatient Unit at Dr. H. Moch. Ansari Saleh Hospital Banjarmasin.
Yunina Elasari (a), Elly Nurachmah (b), Yustan Azidin (c)

a) Master of Science in Nursing Study Program
University of Muhammadiyah Banjarmasin
b) Faculty of Nursing University of Indonesia
c) Nursing Study Program University of Muhammadiyah Banjarmasin


Abstract

The implementation of patient-centered care dimensions which consists of respect for patients values, preferences and expressed needs; coordination and integration of care; information communication, and education; physical comfort, emotional support and alleviation of fear and anxiety, involvement of family and friends, continuity care and its transitions, and access to care can improve patient satisfaction and quality of health services. This study aimed to identify the relationship between implementation of patient-centered care dimensions and patients satisfaction. The research method used a descriptive correlation with cross sectional approach involving 100 patients in adult inpatient units who were selected with proportionally stratified random sampling. The data were analyzed employing pearson and linear regression tests. The results showed there is relationship between implementation of patient-centered care dimensions and patients satisfaction at the adult inpatient unit (p <0.05; CI 95%). The most associated patient-centered care dimensions with patients satisfaction is continuity care and its transitions (coeff. B 0,312). The results suggested that the nursing management can improve the dimensions of patient-centered care through training, periodic supervision, and performance assessment. In addition, motivating nurses is recommended also to increase patient satisfaction and improve quality of care to become more effective, and efficient.

Keywords: patient-centered care, patient preference, patient involvement, patient satisfaction, nursing care

Topic: International Conference on Nursing

Link: https://ifory.id/abstract/Yxne8bEU6ctf

Conference: The 3rd International Conference on Sustainability and Innovation (ICoSI 2019)

Plain Format | Corresponding Author (Yunina Elasari)

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