Indonesia Conference Directory

At this time the journey using air transportation is one of the choices chosen by many passengers because of the short and comfortable travel time. However, the short travel time and the comfort of the trip are meaningless when passenger safety is not guaranteed. This study aims to examine the impact of safety and timeliness in the use of aviation services on the satisfaction of users of air transportation as well. The results of the study show that social status and travel objectives are one factor in the selection of flight services. Besides that the price remains the main consideration for passengers in the selection of flight services. Passengers with official travel destinations where travel financing is not a personal or passenger responsibility, security and timeliness are the main factors. Likewise for passengers with high social status will prioritize a sense of security and timeliness in addition to price. Meanwhile, a sense of security, timeliness and price are all factors that influence passenger satisfaction in using air travel transportation.