Indonesia Conference Directory

e-ID card is an important element in population administration, whose manufacture is the basic service of the government to its people. In accordance with Presidential Decree No. 52 of 1997 that every resident who is 17 years old or has been married must have a National Identity Card. The purpose of this study is: (1) to find out and discuss the e-KTP service policy in the city of Bandung, (2) collect information and develop the concept of e-KTP service policy in the city of Bandung. The method used is qualitative research. The results showed that: (1) e-KTP is a government program to replace conventional KTP, (2) in the process of implementing e-KTP services which until now is still running several problems are encountered, among others, the slowness of e-KTP services to the community, not yet increasing the quality of human resources, there are individual village officials (village heads) who make illegal levies when taking e-KTP. (3) e-ID card can function as an entrance for the community towards basic services such as education and health.