Indonesia Conference Directory

Academic information systems are very important in the management of academic services in a modern university. Academic information systems help academic system services quickly, efficiently and accurately. The purpose of this study is to implement the ITIL framework domain service operation in the academic information system so that its services become efficient, accurate and standardized. This study uses the ITIL framework method which is implemented in academic information systems. The implementation is used specifically in the domain service operation, which was built using the best practices available in the ITIL framework. The results of this study solve the processes of change and testing of IT services that are more effective and efficient in operating academic information systems. The results of this study also show that academic information systems have strong knowledge that can be used to deal with change and present strong services and appropriate procedures for dealing with change. This ITIL Framework produces quality and standardized academic information system services according to ITIL standards. The results of the study concluded that the academic information system operating services that implement the ITIL framework domain service operation have standardized services and clear guidelines for running website-based academic applications. The results of this study are important to strengthen the academic information system so that it becomes effective and optimal in carrying out the functions of academic services.