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Implementation of Total Quality Management and Innovation Capability in Improving Quality Performance
Devista Ayu Amalia (a), Dessy Isfianadewi (b*)

a) Universitas Islam Indonesia
Condongcatur, Depok, Sleman, DIY, Indonesia
b) Universitas Islam Indonesia
Condongcatur, Depok, Sleman, DIY, Indonesia
*dessy.isfianadewi[at]uii.ac.id


Abstract

This study aims to determine the relationship between Total Quality Management and Innovation Capability on Performance Quality in pottery artisans in Kasongan, Bantul. More and more competitors are entering the world of crafts, so the craftsmen are required to have a strategy to keep maintaining Kasongan Pottery. This research using a quantitative approach, this research data was collected from 135 employees and Craftsmen in Kasongan Pottery Crafts. Partial least square (PLS) is used to test the hypothesis in this study using SmartPLS 3.0 The results of this study indicate that Total Quality Management has a positive and significant effect on Innovation Capability. Total Quality Management and Innovation Capability has a positive and significant impact on Quality Performance

Keywords: Total Quality Management, Innovation Capability, Quality Performance

Topic: Manajemen Strategi

Link: https://ifory.id/abstract/gt4xzuMdDe8m

Conference: Forum Manajemen Indonesia 11 Samarinda (FMI 2019)

Plain Format | Corresponding Author (Dessy Isfianadewi)

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