Establishing Customer Loyalty in the Era of National Health Insurance (A Phenomenology Study)
Harjanti ; Chief: Dr. dr. Tita Hariyanti, MKes, Member: A. Zani Pitoyo, MKes., MMRS.
1Nusantara Inpatients Clinic
2Masters of Hospital Management Study Program
Medical Faculty of Universitas Brawijaya Malang
3Poltekkes Kemenkes of Malang
Abstract
Keywords: experience, JKN participants, customer loyalty
Topic: Other Hospital Issue
Link: https://ifory.id/abstract/j3ZGU7yzHrKf
Conference: The 4th International Conference of Hospital Administration (ICHA 2019)
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