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E-Learning Success Determinants in Higher Education: A Review from Users Perspective
Afrin Fauzya Rizana (a*), Umar Y.K.S Hediyanto (b), Fadillah Ramadhan (c), Amelia Kurniawati (a)

(a) industrial engineering department, Telkom University, Bandung 40257, Indonesia
(b) information system department, Telkom University, Bandung 40257, Indonesia
(a) industrial engineering department, Institut Teknologi Nasional, Bandung 40124, Indonesia


Abstract

The implementation of e-learning become more and more popular among higher education institution. However, the costly implementation of e-learning not a guarantee that it will be successfully adopted. There are reports where the adoption rate of e-learning its users is often low, resulting the expected benefits failed to be achieved. In order to solve this issue, the important factors that influence users adoption and usage rate need to be identified. Therefore, this study aims to identify the critical factors of e-learning success in higher education. A systematic literature review protocols was employed in this study to identify the success factor of e-learning from previous literature. The review process is conducted towards articles published in science direct and emerald insight from the past 5 years. There are total 21 articles selected as primary articles for further review. According to the articles reviewed in this study, the success of e-learning implementation is reflected on three variables i.e. users satisfaction, actual usage, and continuance usage. Moreover, there are six dimension that is critical towards e-learning success i.e. students characteristics, instructors characteristics, users extrinsic motivation, learning environment, instructional design, and support. In addition, an e-learning success model for higher education was also developed.

Keywords: critical success factors; e-learning success; higher education; systematic literature review

Topic: Computers, Internet, Multimedia in Engineering Education

Link: https://ifory.id/abstract/nmPBp7gJAvMq

Conference: The Third International Conference on Innovation in Engineering and Vocational Education (ICIEVE 2019)

Plain Format | Corresponding Author (Afrin Fauzya Rizana)

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