Indonesia Conference Directory

The purpose of this paper studies the effects of total quality management (TQM) and organizational learning (OL) on organizational performance. TQM has been accepted widely as the effective management tool to provide stable business operation, growth and success for business. TQM implementation has been extended all over the world. The successful TQM implementation can create sustainable quality and productivity improved in long term by developing a learning culture. Organizational learning can be understood as a process in which new knowledge is created. The effective OL can increase organization capabilities and create new organizational knowledge. Organizations wishing to progress towards TQM must address the issue of organizational learning. The important role of organizational learning for a successful TQM. Numerous previous literatures have confirmed that TQM and OL improved organizational performance.