Deep Learning Based Complaint Classification for Indonesia Telecommunication Company-s Call Center
Shinta Devi Lukitasari, Fadhil Hidayat
School of Electrical Engineering and Informatics
Bandung Institute of Technology
Abstract
Keywords: call center, deep learning, intent, complaint, classification, RNN
Topic: Computer Science
Link: https://ifory.id/abstract/rM7JPBbyQ9mz
Conference: Mathematics, Science and Computer Science Education International Seminar (MSCEIS 2019)
Plain Format | Corresponding Author (Shinta Devi Lukitasari)
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