Indonesia Conference Directory

The quality of service in Indonesia is still lagging behind other countries. Excellent service is the best or very good service in meeting the expectations and needs of customers or patients. The study aims to determine factors associated with excellent service of health personnel in the Demon Pagong Health Center, Demon Pagong Sub-District, East Flores District, East Nusa Tenggara Province. This research used quantitative research with cross sectional study approach. This research was conducted on all health personnel with a total population of 48 people with total sampling technique. Data analysis was performed by univariate and bivariate analysis using the chi square test with ρ=0.05. The results of research in the Demon Pagong Health Center, Demon Pagong Sub-District are there is a significant relationship between the task identity and the excellent service of health personnel based on statistical test (chi-square) value of p=0.033, there is a significant relationship between the relationship of co-workers and excellent service with a value of p=0.025, there is a significant relationship between leadership and excellent service with a value of p=0.022. Demon Pagong Health Center needs to provide training on the culture of excellent service to health personnel so that the health services provided are constantly effective, very good and excellent in satisfying patient (community) expectations.