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This study aims to find out how much the benefits of robots in carrying out their duties as servants to help alleviate human work as well as to find out how satisfied consumers are to service robots. the method used in this study is a qualitative method which is a descriptive research method and tends to use analysis. the results of this study indicate that robots are considered quite helpful in replacing humans as a servant. robots are also considered friendly, for example when consumers enter a restaurant, a robot will throw a friendly sentence "welcome" then the robot will also take visitors a glass of drink as well as a warm towel. in modern times, the use of robots as a waiter in a restaurant in Japan is increasing. robots are also considered to be able to do various things efficiently and effectively. the conclusion of this study, robots can help complete human work tasks, so that humans can do other things.