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In recent years, the basis of customer value has moved from physical product offering to product-service system (PSS). PSS is an integrated bundle of physical products and services which aims at creating customer utility and generating value. Previous studies have proposed several methods for PSS design, but there was little attention given to PSS design considering multi-actor. The PSS provider (manufacturer and service provider) and customer usually have different needs. Therefore, PSS should be designed by incorporating the PSS multi-actors. This research proposes a new model of Multi-actor Fuzzy-Quality Function Deployment for designing of PSS with multi-actor. This model is proposed to collect responses from customer, manufacturer and service provider in designing PSS so as to ensure satisfaction of all parties and conflict of interests could be compromised. In order to support the applicability of the PSS model development, new software is developed. This new methodology has been implemented in a furniture manufacturer in Surabaya, Indonesia.