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THE INFLUENCE OF TECHNOLOGICAL INNOVATION ON FINANCIAL PERFORMANCE IN BANKING THAT CONDUCTS ONLINE BANKING IN INDONESIA STOCK EXCHANGE (IDX)
Ilham Wahyu Alfajri a, Ossi Ferli b

STIE Indonesia Banking School, Jakarta Indonesia
ossi.ferli[at]ibs.ac.id


Abstract

The frequency of transactions through online banking increased 169% from 13.6 million customers in 2012 to 50.4 million customers in 2016. Providing an overview of the increase in revenue from the use of technological innovations. The purpose of this research is to determine the effect of innovation technology on the financial performance. Population of this research is all Banks that conduct online banking listed in Indonesia Stock Exchange in 2017. Population of this research are 30 banks in IDX that provides online banking. Samples for each banks are average from 3 respondents.The independent variable uses primary data obtained from quesionnaires are Customer Independent, Customer Assisted, and Customer Transparent as a calculation of Innovation technology. The dependent variables uses secondary data from financial reports in Indonesia Stock Exchange (IDX) are financial performance which uses 3 indicators consisting of Non Performing Loans (NPL), Return on Assets (ROA) and Capital Adequacy Ratio (CAR). The data processing method used is the Partial Least Square (PLS) method using SmartPLS 3.0 software. The results show that Customer Independent have no significant effect on financial performance. Customer assisted and customer transparent have a positive significant on financial performance.

Keywords: customer independent, customer assisted, customer transparent, financial performance, technology innovation and bank.

Topic: Finance and Risk Management

Link: https://ifory.id/abstract/2Eeu9Pq8bjdZ

Conference: The 3rd Asia Pacific Management Research Conference (APMRC 2019)

Plain Format | Corresponding Author (Ossi Ferli)

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