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Sentiment Analysis of Social Media Engagement to M-Commerce Purchase From The Consumers Perspectives in Indonesia
Andi Wiliam(a*), Sasmoko(b), Yasinta Indriyanti(c), Benny Wibowo(d)

(a) Graduate Program, Doctor of Research Management
Bina Nusantara University
Indonesia
* wiliam.andi[at]gmail.com
(b) Primary Teacher Education Department & Research Interest Group in Educational Technology,
Bina Nusantara University
Indonesia
(c) Research Interest Group in Educational Technology &
Entrepreneurship Department
Podomoro University
Indonesia
(d) Doctor of Research Management
Bina Nusantara University
Indonesia



Abstract

M-commerce is currently growing rapidly in Indonesia with the reinforcement of social media that encourages customers to be more involved in the products in the market. This research aims to construct a theoretical foundation through literature review which is then translated into the context of Indonesian community. This study is specifically referring to analogies of previous studies about the degree of customer involvement possible through social media in terms of m-commerce in Indonesia. The research method uses neuroresearch with qualitative research through exploratory studies. The result shows that the consumers in Indonesia consumers can be encouraged through social media movements in driving m-commerce in Indonesia. The meaning is that social media development has been able to significantly shape customer involvement with various formation factors and their implications for Indonesia consumers

Keywords: customer engagement, neuro-research, sentiment analysis, m-commerce

Topic: Digital Social Innovation

Link: https://ifory.id/abstract/9qtkrCEvZbDz

Conference: Conference on Managing Digital Industry, Technology, and Entrepreneurship (CoMDITE 2019)

Plain Format | Corresponding Author (Andi Wiliam)

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