Indonesia Conference Directory

This study aims at investigating and analyzing the weaknesses, the departmental decision making and the reorganizational strategy development in the Information and Communication Technology (ICT) Department of PT Maybank Indonesia Finance. This study employed a qualitative method by using case-study approach. Qualitative research was used to address the purpose of engineering that allows researchers to provide detailed interpretations of a phenomenon without relying on numerical measurements. In addition, the skinative approach was also employed to seek understanding of the actions and meanings of social symptoms from the research objects- perspectives. The findings revealed the formation of two departments, namely the ICT Operation Department and ICT Development Department led by each Head of Department, with more specific tasks and functions from each department aiming at improving work performance, and eliminating problems previously existed in the ICT Department. To conclude, reorganizational system development could be conducted by changing the organizational structure, occupying the position of the Head of the ICT Development Department, and adding staff to the new organizational structure.