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Islamic Service Climate Profile Analysis at Bandung Islamic University
Dewi Sartika, Lisa Widawati, Nandang HMZ, Riesty Indah Fauziani, Lina Faza Maulani

Faculty of Psychology
Universitas Islam Bandung


Abstract

UNISBA as one of the Islamic University in Bandung, has a vision “To Be an Independent, Prominent, and Leading Islamic University in Asia”. One of the problem that happen the most is the under performing administrative officer, that impact to less service to the student. One of the cause is lack of leadership from the section head that supervise the administration staff. Initial research result shows that 40% of the section head has a lack of Islamic leadership. The improvement effort has been done through a work counseling that generate insight of that weakness. In this regard, one of the leadership role is to build and create Islamic service climate. As an institution that embrace Islamic values, services given must also adopt Islamic values. In this regard, the research purpose is to analyze how the Islamic service climate that built in UNISBA by using a descriptive method. The measuring instrument that was used is Islamic service scale that given to every administration staffs as the research population of 184 people. With descriptive statistic technique, the result are 27% people already feel really high, 72% feel high and 1% feel less.

Keywords: Profile, Islamic Service Climate, Administration Staff

Topic: Psychology

Link: https://ifory.id/abstract/CJNduLU2DcKa

Conference: Social and Humaniora Research Symposium (SoRes 2019)

Plain Format | Corresponding Author (Dewi Sartika Sartika)

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