THE EFFECT OF ELECTRONIC SERVICE QUALITY AND PERCEIVED JUSTICE OF ELECTRONIC SERVICE RECOVERY ON CUSTOMER SATISFACTION AND LOYALTY
Syafrizal 1; Sari Lenggo Geni 2
1) Faculty of Economics and Business, Universitas Andalas
2) Faculty of Economics and Business, Universitas Andalas
Abstract
Keywords: e-servqual; e-service recovery; satisfaction and loyalty
Topic: Digital Marketing
Link: https://ifory.id/abstract/JNEWKUHup7Lt
Conference: Conference on Managing Digital Industry, Technology, and Entrepreneurship (CoMDITE 2019)
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