Indonesia Conference Directory

The development of technology as well as an increasingly complex society, has created a demand for better public services. Solving the problem of public services can no longer use the usual and old method. The government is required to use creative solutions by maximizing its resources and this is done through innovation. The phenomenon of the emergence of various innovations in the public sector gives a new color in the implementation of public services to the public. The presence of a motorbike permit pick-up service (AJIB) from the investment service and one-stop integrated services is a breakthrough innovation as an effort to improve service quality and eliminate the practice of brokering in licensing arrangements that seem complicated and time-consuming and highly cost. This study aims to analyze the characteristics and types of innovation from the AJIB service. The study was conducted using qualitative method with an approach literature studies through analysis of secondary data from various literature sources related to innovation in the public sector and AJIB DPMPTSP DKI Jakarta innovation. This study concludes that AJIB innovation is a type of process innovation that benefits the service user community. The prominent characteristics of the AJIB service are relative advantages, compatibility and observability, while there are still obstacles to the implementation of AJIB services on complexity characteristics.