Indonesia Conference Directory

The preliminary observations in 2018 that the authors found in the field showed that the Rupat Sub-district community had difficulties in obtaining information and administering correspondence, especially the management of E-ID cards from the government represented by UPTD officers. This study aims to determine the communication strategy of UPTD Bengkalis District in conveying information on the assessment of E-KTP to the public. The results showed that as a communicator, the UPTD was appointed by DISDUKCAPIL, Bengkalis Regency, which consisted of people who had high commitment and integrity to serve the community. UPTD officers in Rupat Subdistrict were 3 people. In terms of methods, the UPTD of Rupat District uses the Word Of Mouth (WOM) method in conveying information on E-KTP that is needed by the community informally in coffee shops, daily warungs or locations where community gatherings are located. To achieve information in coffee shops usually in the morning, afternoon, and evening because at that time the coffee shop was quite crowded with people. Submission of information in daily stalls usually only occurs in the morning according to the time mothers shop for daily needs. Whereas the other locations where the community gather, including volleyball courts, patrol posts and mosques are also adjusted to the community gathering time.