Pertamax Quality: Study of Customer Satisfactions using Importance Performance Analysis Method in Gas Station under MOR IV Semarang
Hanifa Azzahro, Andian Ari Istiningrum (*)
Hanifa Azzahro
Politeknik Energi dan Mineral Akamigas
Jalan Gajah Mada no. 38 Cepu, Kabupaten Blora, Jawa Tengah
azzahrohanifa[at]gmail.com
Andian Ari Istiningrum (*)
Politeknik Energi dan Mineral Akamigas
Jalan Gajah Mada no. 38 Cepu, Kabupaten Blora, Jawa Tengah
andian.istiningrum[at]esdm.go.id
Abstract
Keywords: Pertamax; quality; customer satisfactions; importance performance analysis
Topic: Economics
Link: https://ifory.id/abstract/NBDnJbQZAMLp
Conference: 1st Borobudur International Symposium (BIS 2019)
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