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Risks or disruptions can occur when a company works on its operations and can affect the operational performance to the consumer. In previous studies there have been many studies that analyze the various conditions faced by companies both internally, externally and challenge their relationship with consumers that can have an impact, both positively and negatively on the performance of 3PL companies. Risks or disruptions can occur when they carry out their operational activities, either risk or disruption in terms of giving orientation to their customers, the quality of the relationship between 3PL and its customers or cargo management. This study is a descriptive study that will study the relationship between the risks that may occur in the companys operations and how the relationship between the possible risks associated with other risks. The results of testing the hypothesis found that there is a relationship between the relationship quality and cargo management to the performance of PT XYZ but customer orientation have no impact to the performance PT XYZ.