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The Effect of Role Overload on Organizational Citizenship Behavior of National Standardization Agency Employees Mediated By Employee Exhaustion and Moderated by Supervisor Autonomy Support
Dewi Noviyanti Sari (a*), Putri Mega Desiana (b)

a) Magister of Management, Faculty of Economics and Business, Universitas Indonesia,
Jl. Salemba Raya 4, Jakarta 10430, Indonesia
b) Department of Management, Faculty of Economic and Business, Universitas Indonesia, Depok 16424, Indonesia


The objective of this research is to examine the influence of role overload on organizational citizenship behavior of National Standardization Agency (BSN) employees, mediated by emotional exhaustion and investigate the influence of supervisor autonomy support as a moderating variable on the relationship between role overload and emotional exhaustion. The proposed model is built based on the Conservation of Resource theory and the theory of Self-Determination. All of the participants in this study were permanents employees of BSN. Data were collected using an online survey, and all analyses were carried out using SPSS and SEM-PLS. Based on the study of 212 employees from BSN, the results provide support for a hypothetical model that determines the correlation among all variables. The role overload was found to have an indirect and negative effect on OCB through emotional exhaustion, and supervisor autonomy support was found to buffer the negative relationship between role overload and emotional exhaustion, and indirectly to organizational citizenship behavior. These findings may help us to understand the intervening variable that may explain the negative relationship between organizational citizenship behavior and challenge stressors. Furthermore, this findings provide information about managerial practices at government agencies to reduce the negative effects of excessive workloads.

Keywords: Emotional exhaustion; organizational citizenship behavior; role overload; supervisor autonomy support.

Topic: Human Resource Management


Conference: The 3rd International Seminar of Contemporary Research on Business and Management (ISCRBM 2019)

Plain Format | Corresponding Author (Dewi Noviyanti Sari)

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