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The 3rd International Seminar of Contemporary Research on Business and Management (ISCRBM 2019)

Event starts on 2019.11.27 for 3 days in Jakarta

http://iscrbm2019.telkomuniversity.ac.id | https://ifory.id/conf-abstract/fG9pZrPDz

Page 1 (data 1 to 30 of 135) | Displayed ini 30 data/page

A MATHEMATICAL MODEL FOR CRANE SCHEDULING IN CONTAINER TERMINALS
Arryanda Maulani

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Corresponding Author
ARRYANDA MAULANI

Institutions
SEPULUH NOPEMBER INSTITUTE OF TECHNOLOGY

Abstract
The container activities take a big role in running a business at the port whereby the stakeholder of maritime business have to put more attention to it, for example, the importance of the scheduling pick up of containers in the field. One of several problems that may occurs on the scheduling pick up of containers is the waiting time from the container that will be served because the crane which is used for pickup of container still carry another container. Besides, each of the container owner has its own consideration for the scheduling pick up of containers that may have differences from other container owner. Those things make port management team has to give the best service on the pickup of the containers within optimal service time. The aim of this research is to acquire the optimal scheduling time for container pickup. This research results a mathematical model that can be used on the next cases of scheduling pick up of containers. The development of mathematical model begin with calculation of the weight of importance from two port stakeholders : the port management team and the owner of container(s). In addition, the weight of importance has to be counted on each container with consideration of this 5 (five) influental factors : the level of urgency, container load, container rental fees, the fragility level of goods inside container, and price of goods inside container. The numeric data of 5 (five) influental factors of each container is used as the input data on the developed mathematical model whereby uses Either-or Constraints and Integer Programming methods. Besides, the objective function that is used on the mathematical model consists of the time of pickup of each container.

Keywords
Integer Programming, Mathematical Model, Containers Scheduling, Maritime Business, Port

Topic
Operation Management

Link: https://ifory.id/abstract/M2aUzvXbYVg4


ALLOCATION OF OPTIMUM BILLING OFFICER BASED ON WORK LOADS IN PT PLN (PERSERO) UP3 PASURUAN
ARI AKHMAD KOESDINAR (a*)

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Corresponding Author
ARI AKHMAD KOESDINAR

Institutions
a) Magister Manajemen Teknologi, Institut Teknologi Sepuluh November, Jl. Cokroaminoto No.12A, DR Sutomo, Kec Tegal Sari, Kota Surabaya, Jawa Timur 60264
*arie.akhmad[at]gmail.com

Abstract
Account receivables are one of the problems faced by companies that provide postpaid or payment at the end of the period. PT PLN (Persero) Pasuruan Customer Service Managing Unit (UP3) is one of the sixteen units that have quite high arrears in the East Java Distribution Main Unit (UID). With a composition of 53% postpaid subscribers from over 900,000 registered customers, accounts receivable that issued every month reach 293 billion Rupiah. Of that value, more than 4.5 billion Rupiah is receivable arrears. Several improvements have been made by PT PLN (Persero) to increase the accounts receivable turnover ratio, such as socialization, cooperation with local governments, installation of banners and others. However, these efforts have not yet gotten optimal results. One other effort that gets pretty good results is by collaborating with third parties through billing officers. From the data obtained, several customer service units have gotten quite good results, but five of the nine customer service units in UP3 Pasuruan have not had satisfactory results. This is because the officers bear too heavy workloads. The research uses the NASA-Task Load Index (TLX) and Rating Scale Mental Effort (RSME) method to measure the mental workload of an officer. Objective research methods are also conducted through Stopwatch Time Study to measure the needs of standard time and calculate Full Time Equivalent (FTE), so that the optimal number of officers can be determined. The results found that the billing personnel had a considerable workload, so the required transfer and the addition of the number of billing officers in some service units.

Keywords
Workload; NASA-TLX; RSME; FTE; Billing Officer

Topic
Human Resource Management

Link: https://ifory.id/abstract/eBvAJuKd8Lk7


An Assessment of Customer Satisfsction Using SERVQUAL Model in Melaka Halal Hotel
Wong Pit Yin, Nurulizwa Rashid, Norain Ismail, Mohd Shamsuri Md Saad, Mohd Fauzi Kamarudin

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Corresponding Author
WONG PIT YIN

Institutions
a) Universiti Teknikal Malaysia Melaka
b) Center for Languanges and Human Development

Abstract
Abstract: The service quality in Halal hotel sector is a key determination toward successful market. The current trend of enhancing good quality management in Halal hotel affect the goal of competitive advantage between Halal hotel. The conceptual model of service quality is needed to understand the provenance of service quality and potential gaps in quality. The study aims to help the Halal hotel to measure the service quality by using the SERVQUAL model. The study consists of five independents variables which are tangible, empathy, reliability, assurance and responsiveness while the dependent variable is customer satisfaction. The survey data was collected from 150 respondents were analysed using Statistical Package from the Social Science (SPSS 23.0). This research uses the cluster sampling technique as probability sampling. The findings of this research contribute to the Syariah compliance hoteliers as well as the government over Malaysia tourism industry.

Keywords
Halal hotel, SERVQUAL model, customer satisfaction

Topic
Marketing

Link: https://ifory.id/abstract/azep6YTjk7Df


An Option For The Millennials In Higher Education Institution: Bridging The Gap With “Socio-Eco-Preneurship” Project
1) Ratna Lindawaty Lubis; 2) Saalik Abdul Goffar

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Corresponding Author
Ratna Lindawati Lubis

Institutions
Faculty of Economics and Business
Telkom University
INDONESIA

Abstract
Higher education in Indonesia has started to elaborate the rapid transition that has led to concerns as to whether or not the skills and knowledge of the increased supply of graduates are being fully utilized in employment. In Indonesia, the government plays an important role in the funding, regulation, monitoring and delivery of higher education. In recent times, there has been an increased supply of graduates from these programmes, but there appears to be a gap between graduates theoretical knowledge and “work-readiness” qualifications. Quality and accreditation are the heart of much debate for academic institution. As a result, an exciting but rather complex, picture of higher education in Indonesia is changing. It is therefore important that educators are au fait with the impact of this gap between theory and practice and develop strategies to build a bridge between these two areas. This paper discusses an attempt to close this gap in the form of a team-based assignment project, called “Socio-Eco-Preneurship” project, that was undertaken by the author and her students at Master in Management Program, Faculty of Economics and Business, Telkom University, a higher education institution under PT. TELKOM Education Foundation or Yayasan Pendidikan Telkom (YPT). The new curriculum for graduate students launched at the start of the academic year 2019/2020 and “Socio-Eco-Preneurship” project was part of the new curriculum implementation during this transition period.

Keywords
sociopreneurship, ecopreneurship, unemployment, new curriculum, “Socio-Eco-Preneurship” project

Topic
Entrepreneurship

Link: https://ifory.id/abstract/FHZEALQ8w3Wb


Analysis of Inter-Terminal Transshipment Process in Tanjung Perak Port Using Process Mining and Linear Programming to Improve Performance of Transshipment
Raka Rahardianto(a*), Erma Suryani(b)

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Corresponding Author
Raka Rahardianto

Institutions
Institut Teknologi Sepuluh November Surabaya

Abstract
The implementation of transshipment inside the terminal is normal and has been running at Tanjung Perak Harbor. However, for the domestic container terminal there are several obstacles including: in Tanjung Perak Port there is clustering per terminal seen from the Destination of the Ship, and Transshipment only runs at one terminal so that the Shipping Agent if it has advanced cargo must first exit the terminal and enter the Depo outside terminal. After the open stack at the port, for advanced loading vessels will be re-entered to the destination terminal of the carrier. Therefore, it is necessary to evaluate the Transshipment Time Performance at which point is experiencing bottlenecks so that it can be anticipated and minimized. This study proposes to analyze the time in the transshipment business process. The analysis process begins by describing SOPs into the YAWL model. Then mining is done to find out the companys performance. After that, the results of mining are optimized using Linear programming. linear programming method was chosen because the method is very suitable for determining the results of optimization in the same variable, the variable is time. The result of time in this transshipment business process is increase from 7 days become 3,5 days. It shown that this method is successfully. But there is a total of 9 queues in the terminal business process

Keywords
Time analysis; transhipment; Linear programming; business process reengineering

Topic
Strategic Management

Link: https://ifory.id/abstract/B9MQgRwDXyYT


Analysis on Job Satisfaction and Work-Life Enrichment as Factors Toward Employee Turnover Intention (A Case in PT Excel Metal Industry)
Muhammad Raynaldi (a*); Aryana Satrya (b)

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Corresponding Author
Muhammad Raynaldi

Institutions
Master of Management, University of Indonesia, Jl. Salemba Raya, RW.5, Kenari, Kec. Senen, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10430, Indonesia. *muhammad.raynaldi[at]ui.ac.id
*m.raynaldi12[at]yahoo.com

Abstract
There are still plenty of rooms for the manufacturing industry in Indonesia to potentially grow and develop, despite that the current condition in the industrial revolution 4.0 era is more advantageous to the service industry. However, the industrial challenge regarding manpower turnover is still unavoidable until now, especially in the manufacturing sector, which mostly hires temporary workers. The consequence of industrial revolution 4.0 disruption has also given a significant contribution to replace manpower with automated machine technology. As many factor-related had been raised to analyze the root cause of intentional turnover issues, this study examines the correlation analysis of job satisfaction (including nine different dimensions), as an independent variable, and employee turnover intention using work-life enrichment as the mediating variable in PT Excel Metal Industry. Local survey on 133 production operators are collected as respondents to test the proposed conceptual model, classify to only Casting, Machining, and Finishing department. Under limited scopes and manufacturing circumstances, this study provides comprehensive statistical analysis, which determines the correlation among all variables using the linear regression method using SPSS software. More importantly, results are delivered to test the hypothesis in the proposed conceptual model. Based on the research, we found that both job satisfaction and work-life enrichment are inversely correlated to employee turnover intention. The result shows the significance regression values of 0.000 and 0.030 between both job satisfaction and work-life enrichment. The coefficient regression values were -0.146 for job satisfaction and -0.190 for work-life enrichment. The data is normally distributed for each variable based on the Kolmogorov-Smirnov test of normality. Furthermore, we found a linear correlation to turnover intentions for both variables. Job satisfaction contributes around 0.635, while work-life enrichment contributes around 0.302 in deviation for linearity test. Finally, theoretical analysis, practical implication, and management recommendations are discussed. Recommendations for further study are also added.

Keywords
Manufacturing; Job Satisfaction; Work-Life Enrichment; Turnover Intention; Regression Analysis.

Topic
Human Resource Management

Link: https://ifory.id/abstract/vACJGY4h7Pnx


Analysis the Role Of Mediation Work-Family Balance to the Relationship Between Social Support and Job Satisfaction on Offshore Workers in the Oil and Gas Industry
Ima Oktaviana Simanjuntak (a*), Putri Mega Desiana (b)

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Corresponding Author
Ima Oktaviana Simanjuntak

Institutions
a) Magister of Management, Faculty of Economic and Business, Universitas Indonesia. Jakarta. 10430, Indonesia
*imaos1805[at]gmail.com
b) Department of Management, Faculty of Economic and Business, Universitas Indonesia. Depok. 16424, Indonesia
putri.mega71[at]ui.ac.id

Abstract
This research analyzes work-family balance as a mediator of the relationship between social support from multiple domain (supervisor support, co-worker support, partner support) and job satisfaction on offshore workers. This research uses quantitative methods employing self-administered survey. A total of 230 respondents filled out the questionnaire, both online and offline. The analysis involves the Structural Equation Modeling (SEM) method. The findings show that work-family balance has a mediating role in two sources of social supports (supervisor support and partner support). This result indicates that increasing work-family balance is due to social support received by offshore workers that affects job satisfaction. Work-family balance does not provide significant effect on co-worker support and job satisfaction; however, there is a positive correlation. The mediating role of work-family balance occurs most effectively in the relationship between partner support and job satisfaction. The research contributes to the understanding of the work family-balance as an intervening variable to solve job satisfaction problem of offshore workers, especially in Indonesia because only a few researches has been done on this topic.

Keywords
work-family balance, supervisor support, co-worker support, partner support, job satisfaction, offshore worker

Topic
Human Resource Management

Link: https://ifory.id/abstract/VFaP4g82LChT


Business Ecosystem in Digital Marketing Company Coconut Indonesia Using SNA
Ardianto Ridho Putra (a*), Siska Noviaristanti (b)

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Corresponding Author
Ardianto Ridho Putra

Institutions
Faculty of Economics and Business, Telkom University, Jl. Gegerkalong Hilir No. 47 40152, West Java, Bandung, Indonesia.

Abstract
This study aims to map an ecosystem of digital marketing business as network structures interacting one with each other. Social network analysis is used with 32 respondents based on organizations involved in digital marketing company business ecosystems as main indicators. Four parameters such as degree, betweenness, closeness, and eigenvector centrality, is measured using the social network analysis to create the business ecosystem-s model. The model that resulted from this study describes the roles and function of stakeholder and value network in digital marketing business ecosystem such as role, information, and benefit.

Keywords
Business Ecosystem; Digital Marketing; SNA; Business Ecosystem

Topic
Strategic Management

Link: https://ifory.id/abstract/EA4jhbrmLK82


Can Negative News Influence Your Intention to Vote?
Anisa Humairoh (a*), Nurdin Sobari (b)

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Corresponding Author
Anisa Humairoh

Institutions
a) Magister Management, Universitas Indonesia
Jalan Salemba Raya 4, Central Jakarta, Indonesia
*admisi.mmfeui[at]ui.ac.id
b) Magister Management, Universitas Indonesia
Jalan Salemba Raya 4, Central Jakarta, Indonesia

Abstract
The growth of negative campaign commited during marketing is one of the factors that is making this topic interesting. On the other hand, the negative coverage done by the media can also be the source of negative campaign. The Negative reports from the media can then influence publics intention to vote. Therefore, this study is aiming on examining the role of negative news in moderating party identificaiton, political trust, political interest and government performance towards interntion to vote. This studys subject is the impact of negative news towards incumbent governors on the election of the DKI Jakartas Governer in 2022. The method used for this study is Structural Equation Model (SEM) method with moderation variable. Results shows that political interest doesnt have any significant relations towards the intention to vote. On the other side, the other three variables are proved to be positively related to intetion to vote. Meanwhile, negative news is proved to strengthen the intention to vote of identification party and political trust variable but not for government performance. In conclusion, negative news can influence ones intention to vote but is inefective in weakenig ones intention to vote.

Keywords
Political Marketing; Intention to Vote; Negative News; Negative Campaign

Topic
Marketing

Link: https://ifory.id/abstract/JY6PuKx7fdHF


Career Decision-Making Competency Model for Students Employability in Malaysia
Norida Abdullah1, Norhayati Mohd Noor2, Mohd Shamsuri Md Saad3, Rosfazila Abd Rahman4

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Corresponding Author
Norida Abdullah

Institutions
1,3 Pusat Bahasa dan Pembangunan Insan, Universiti Teknikal Malaysia Melaka
2 Pusat Pendidikan dan Kesejahteraan Komuniti, Fakulti Pendidikan, Universiti Kebangsaan Malaysia
4 Jabatan Kenegaraan dan Pengajian Ketamadunan, Kolej Universiti Islam Selangor

Abstract
Based on the issues related with the graduating students- soft-skills, this study aims to focuses on developing a career decision-making competency model (SAO model) for effective career development among graduating students in Malaysia. This study focuses on examined the relationship among Self-Knowledge, Educational and Occupational Exploration, and Career Planning in order to develop SAO model among graduating students. The sample size for this study consists of graduating students from technical and non-technical universities that involved 1655 students. All the questionnaires been tested for their validity and reliability. Confirmatory Factor Analysis AMOS been used to obtain the best-fit measurement models from the variables. Structural Equation Modelling used to test the hypotheses. The finding show that there are significant relationship between these three variables. The finding from testing invariance of structural model showed a validation model of Self (self-knowledge), Action (occupational exploration), and Outcome (career decision-making). A career decision-making competency model for students- employability was developed. The finding from this study can benefit students, researchers, and policy makers in the education field.

Keywords
career decision-making, self-knowledge, occupational exploration

Topic
Human Resource Management

Link: https://ifory.id/abstract/ZbtWAFqx9Hc3


Commitment and identification in the millennial employee: the perceptions of organisational and supervisor support
Inayatussolihah and Elok Savitri Pusparini

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Corresponding Author
Innayatussolihah -

Institutions
FEB, Indonesia University

Abstract
Employee-s commitment is the core of company-s sustainability and their relationship influences the contributions of employees performance. This study examine the impacts of organisational support and supervisor support on the affective commitment and organisational identification of millennial employees. Data were gathered from a sample of 330 millennial employees via online and offline survey then analysed using structural equation modelling. Organisational support and supervisor support were found to influence employee affective commitment both directly and indirectly via organisational identification. Furthermore, organisational identification was found to partially mediate the relationship between the organization supervisor support and affective commitment. Such results are in-line with the assumptions of the organizational sustainability: organization supervisor support can be considered as a primary preventive intervention that increases employee belongingness and encourage them to commit.

Keywords
Affective commitment; organisational identification; perceived organisational support; perceived supervisor support

Topic
Human Resource Management

Link: https://ifory.id/abstract/kp89JxYMZrBQ


COMPANY PROFILE AND SOP SELLING CREATING AND MARKETING CHANNEL EXPANSION AT SUKASENI WEDDING PHOTOGRAPHY SME
Nuraini Wiridyadewi

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Corresponding Author
Nuraini Wiridyadewi

Institutions
UNIVERSITAS INDONESIA

Abstract
Purpose of this study is to give guidance for Sukaseni Wedding Photography SMEs business in order to expand his market by improving their personal selling techniques. Based on the results of author observations in Sukaseni Wedding Photography SMEs, there are several issues that become obstacle for Sukaseni Wedding Photography in doing his business. The major issues related to the business sales. As SME which has built since 2016, Sukaseni Wedding Photography doesn-t have business strategy, standardized SOP selling, and company profile to introduce his profile to the customers. During his business, he is only using social media instagram and word of mouth promotion as his marketing channel. According to these issues, author will relate these issues with the theory of personal selling and brand building through corporate visual identity to strengthen the core business of Sukaseni Wedding Photography business with his compatible competitive advantages. In undergoing this research, author was conducting in-depth interviews and in-depth observations for 6 months. The result of this study yielded standardized SOP selling and expansion of marketing area by approaching wedding venues in Jakarta and Depok area using company profile to improve the business advantages of Sukaseni Photography in accordance with his value proposition.

Keywords
Photography, company profile, SOP selling, personal selling, marketing channel

Topic
Entrepreneurship

Link: https://ifory.id/abstract/2bvzEuhUgMWN


COMPARATIVE ANALYSIS OF PORTFOLIO RETURN WITH LOG - LINEAR PRESENT VALUE MODEL AND FAMA-FRENCH MODEL
Ardie Nirvansyah

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Corresponding Author
Ardie Nirvansyah

Institutions
Universitas Indonesia

Abstract
Expected returns are a central input in asset allocation decisions and understanding the drivers of expected-returns variations has been coined the “central organizing question” in modern empirical asset pricing research (Cochrane, 2011). Log-Linear Present Value (LPV) framework offers a more parsimonious accounting-based approach for the estimation of expected returns across international markets. This paper will compare how optimal portfolio can be made based off LPV framework which will be compared to the more established Fama-French Five Factors model. The research uses sample of stocks in Indonesian Stock Exchange with observation period of five years, starting from November 2014. Portfolio was formed from selection of 50 stocks using Sharpe ratio as proxy for optimal reward-to-risk ratio. The research finding suggests that Fama French Five Factors model shows superior portfolio.

Keywords
Optimal Portfolio, Log-Linear Present Value, Fama-Frnehc

Topic
Finance

Link: https://ifory.id/abstract/kqWHKdY7eRhp


Competition In Banking Financial Technology : Perspective Demand Side
Isfenti Sadalia (1*), Fahmi Natigor Nasution (2), Amrin Fauzi (3)

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Corresponding Author
Isfenti Sadalia

Institutions
1,2,3) Department of Magister Management, Universitas Sumatera Utara, Jalan Sivitas Akademika, Medan 20155, Indonesia
*isfentisadalia[at]gmail.com

Abstract
Entering that revolution 4.0 financial industry must be able to implement several digital-based technologies including block chains, big files and robo advisers. Likewise in the trade sector where consumer payment instruments need to be more advanced such as online crowd funding and peer to peer payments. Disruptive innovation can help create new markets which eventually replace the previous technology. Companies must compete to provide a variety of innovative business model development technologies to exploit old technology in a new, better approach. Dynamic financial technology must be able to innovate that focuses on technology in marketing each of its products. This study uses quantitative methods with a sample of 200 conventional and sharia customers. The data that has been obtained is then processed using the WarpPLS software. Therefore, this study concludes that to improve product marketing in the financial sector, companies must consider the existence of disruptive innovation and financial technology for corporate progress. It is hoped that the implications of this research can improve customer service satisfaction in the banking sector.

Keywords
Financial Technology, Disruptive Innovation, Business Model Factors, Banking

Topic
Finance

Link: https://ifory.id/abstract/7X9bQmR4AfVY


Consumer attitude and intention to adopt PayLater – An empirical study
Ayu Setya Rachmawati

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Corresponding Author
Ayu Setya Rachmawati

Institutions
Universitas Indonesia

Abstract
Due to rapidly growing online market and supply of mobile devices, the need for mobile Fintech payment service that supports trust and easiness of payment options has increased. Payment options that are provided by the e-commerce platform influence the customer purchase decision making. Credit is an attractive way to buy now rather than buying after saving. The purpose of this paper is to examine the factors that influence a consumer-s attitude and intention to use PayLater using a sample representative of Indonesians millennial users. The technology acceptance model (TAM) and theory of acceptance and use of technology (UTAUT) used in this study. A nationwide primary survey was conducted using the questionnaire. Convenience sampling was used to select the respondents. In total, 473 respondents participated in the survey, and PLS-SEM was used to estimate and test the hypothesized model. The results show that factors like perceive ease of use (PEOU), perceived usefulness (PU), trust, security, facilitating conditions, lifestyle compatibility and debt attitude have a significant impact on the consumer attitude and intention to use PayLater. The findings of this study provide several important implications for PayLater adoption research and practice.

Keywords
Adoption, Debt, Payment, PayLater

Topic
Marketing

Link: https://ifory.id/abstract/qYvMRZyG79dr


Consumers- Continuance Usage Intention in Mobile Payment Services
Nadira Fitria; Dr. Nurdin Sobari, S.E., M.M

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Corresponding Author
Nadira Fitria

Institutions
University of Indonesia
Jalan Margonda Raya, Kota Depok, Jawa Barat 16424

Abstract
Mobile payment services are becoming increasingly popular as mobile devices and internet usage increase in Indonesia. The acceptance of mobile payment depends on the consumers- continuing use of mobile payment. Although the usage of mobile payment is growing, there are still some disadvantages from its use. This study aims to investigate empirically consumers- continuance intention on mobile payment by using technology acceptance model theory extended with technology continuance theory. Furthermore, this study also focuses on perceived risk, trust, and social influence which might also impact the intention of continuance usage. The model of this study was tested in an online survey with structural equation modeling. The target population in this study is Indonesian consumers at least 18 years old who has been using mobile payment in their daily lives. The result finds that perceived ease of use and perceived usefulness of mobile payment positively influences the continuance intention through satisfaction. Moreover, perceived risk negatively influences consumers- attitude towards mobile payment using.

Keywords
Mobile payment, continuance intention, technology acceptance model

Topic
Marketing

Link: https://ifory.id/abstract/xNDF6PnE8LyQ


Content Analysis of Social Media : The Grounded Theory Approach
Brian Al Afwan, Manahan Siallagan, Utomo Sarjono Putro

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Corresponding Author
brian al afwan izwar

Institutions
a) School of Business Management, Bandung Institute of Technology

Jalan Ganesha 10, Bandung 40132, Indonesia
brian.alafwan[at]sbm-itb.ac.id

Abstract
The purpose of this research was to unfolded factors of how instagram influencers create contents in social media. The model built by in-depth interviews with three influncers combined with literature review, and cross-checking social media sites. The factors proposed are : internal analysis, competitors analysis, and audience analysis. Unlike prior researchs, this is the first study explore how Indonesian influncers create their contents.

Keywords
content creation model, viral content, content analysis

Topic
Marketing

Link: https://ifory.id/abstract/NrhUk2GnbHqm


Corporate Social Responsibility Performance and Bank Soundness in Indonesia: Should The Industry Be More Socially Responsible?
Rofikoh Rokhim & Winalda Ajaniara Perdana

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Corresponding Author
Winalda Perdana

Institutions
Department of Management, Faculty of Economics and Business, Universitas Indonesia

Abstract
This study investigates the impact of corporate social responsibility performance on banks soundness in Indonesian bank during period 2008-2016. Using the OECD standards as CSR scoring indicator, this study found that corporate social responsibility performance have positive impact on banks profitability performance. CSR may affect both the cost and revenue. Although costs increase, revenues increase even more. Therefore, banks in Indonesia have to improve its CSR performance in order to increase its financial performance.

Keywords
corporate social responsibility, bank soundness, Indonesia

Topic
Finance

Link: https://ifory.id/abstract/gGMY4qDUJeWA


CORRUPTION PERCEPTION INDEX AND LOCALLY GENERATED REVENUE: HAVE THEY GOTTEN BETTER OR WORSE? CASE STUDY IN 10 MAJOR CITIES IN INDONESIA
Rofikoh Rokhim, Ruri Eka Fauziah Nasution, Asiah Muchtar, Wahyudi Thohary

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Corresponding Author
Ruri Eka Fauziah Nasution

Institutions

Rofikoh Rokhim
Universitas Indonesia

Ruri Eka Fauziah Nasution
Durham University

Asiah Muchtar
Sciences Po

Wahyudi Thohary
Transparancy International

Abstract
One possible indicator for measuring the local governments- corruption eradication performance in Indonesia is the Corruption Perception Index (CPI) published by the Transparency International Indonesia (TII). This paper attempts to provide an overview of CPI scoring trends for 10 cities (Medan, Padang, Bandung, Semarang, Surabaya, Banjarmasin, Pontianak, Makassar, and Manado). Two different periods are assessed in this research: 2004-2010 and 2014-2016. By using a descriptive analysis approach, this research finds that Banjarmasin, Padang, and Manado are the top three cities with the highest average CPI scores in 2004-2010. Meanwhile, Pekanbaru, Pontianak, and Manado are the three lowest-scoring cities. In 2014-2016, several cities such as Surabaya and Pontianak have a significant increase in their CPI scores, placing Banjarmasin, Surabaya, and Pontianak in the top three. On the other hand, the average CPI scores of several cities such as Padang, Makassar, and Manado significantly decline. In addition, this research also maps the central allocation funds for local governments and the Locally-Generated Revenues (PAD) against the levels of corruption. As a matter of fact, the regions with the smallest allocations tend to have higher CPI scores. Further, the regions with higher CPI scores also have higher Locally-Generated Revenues. However, these findings lack empirical evidence due to limited data.

Keywords
Corruption, decentralization, Corruption Perception Index (CPI).

Topic
Finance

Link: https://ifory.id/abstract/m9zhLdF3WR2H


CREATING FINANCIAL STATEMENTS AND EVALUATING PRODUCT PRICE SETTING AT MSME ENF
Putri Kusumapratiwi, Lily Sudhartio

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Corresponding Author
Putri Kusumapratiwi

Institutions
Master of Management, University of Indonesia

Abstract
This paper delineates the implementation of a business coaching program conducted in an Indonesian Micro Small Medium Enterprises (MSME), named ENF, operated in the food and beverage industry. The objectives of this study are to explore MSME-s potentials and challenges, analyze MSME-s problems, and provide solutions. This study is based on a qualitative method, which is gathering the data through interviews, observations and written documentations, and using five external and internal analysis tools, namely (1) Porter-s Five Forces, (2) Business Process, (3) Business Model Canvas, (4) Marketing Mix, and (5) SWOT. The analysis shows that EnF is facing financial issues in preparing financial statements and evaluating the price setting. For the financial issues, we recommend using an Android-based mobile financial application called Akuntansi UKM to record financial information systematically and accurately. The application generates financial reports to improve the MSME-s performance. For the latter issue, we recommend cost-based pricing to recalculate the cost of goods sold and formulate price setting by markup per unit.

Keywords
business coaching, financial statement, price setting, cost-based pricing

Topic
Entrepreneurship

Link: https://ifory.id/abstract/h8GmJTnjQCWE


Credit Growth and Bank Soundness in ASEAN
Christine Juliana Hakim (a*), Rofikoh Rokhim (b)

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Corresponding Author
Christine Juliana Hakim

Institutions
a) Graduate Program of Management, Faculty of Economic and Business, Universitas Indonesia, Salemba Raya, Indonesia
b) Department of Management, Faculty of Economic and Business, Universitas Indonesia, Salemba Raya, Indonesia

Abstract
The soundness of the bank can describe the ability of a bank in dealing with various potential risks that may be put in the bank at default. The study examines the significant impact of the credit growth that occurred in ASEAN during 2013-2017 towards banking health. Measurement of this paper using empirical tests using panel data regression with fixed effect technique. The result shows that credit growth in ASEAN does not affect the health of the banking industry. Meanwhile, there was another independent variable that affected bank soundness such as loan to deposit, the business model of the bank and bank capitalization.

Keywords
Credit growth, bank soundness, ASEAN

Topic
Finance

Link: https://ifory.id/abstract/bdBCHfN6R3yv


Credit Growth and Financial Fragility in ASEAN
Christine Juliana Hakim (a*) and Rofikoh Rokhim (b)

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Corresponding Author
Christine Juliana Hakim

Institutions
a) Graduate Program Student of Management, Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia
*christine.juliana.hakim[at]gmail.com
b) Department of Management, Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia

Abstract
Credit growth can be likened to a double-edged sword that is able to illustrate the contradictions of the resulting impact. Sometimes credit growth becomes to be credit booms and lead to major events such as the debt crisis in the 1980s, the exchange rate crisis in 1992, Sudden Stops in the 1990s and the global financial crisis in 2008. The events made an own dilemma: if there was a policy of reducing credit that aims to prevent credit boom in developing countries can hamper economic growth. The study aims to analyze the siginificance of impact of the credit growth that occurred in ASEAN during 2013-2017 towards financial fragility. This study uses empirical tests using panel data regression. The result shows that credit growth in ASEAN has a significant effect on financial fragility

Keywords
Credit Growth, Financial Fragility, ASEAN

Topic
Finance

Link: https://ifory.id/abstract/QPdqmcj3nN97


CRM and Knowledge Management Capability: Achieving Innovation Performance in Indonesia and Thailand Service Industry
Nuryakin, Indah Fatmawati, Kumpanat Siriyota

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Corresponding Author
Nuryakin Nuryakin

Institutions
Universitas Muhammadiyah Yogyakarta. Indonesia
Universitas Muhammadiyah Yogyakarta. Indonesia
Khonkaen University. Thailand

Abstract
The aims of this research is to investigate the effect of Customer Relationship Management on knowledge management capability and innovation performance. This research also examines the mediating role of knowledge management capability to achieving innovation performance on comparing study service industry between Indonesia and Thailand. This research uses a quantitative research design to ensure and developing the research design use questionnaire technique approach. The unit analyze in this research was explore the owner of service industry and were responsible for managing relationships with customers. The respondents of this research was 406 respondents with comparing study a distribution of 200 respondent from Thailand and 206 respondent from Indonesia. The purposive sampling approach was used in sampling techniques. The results of this research explain that Customer Relationship Management has a positive effect on knowledge management capability and innovation performance. The results of this study also explain the mediating role of knowledge management capability on innovation performance

Keywords
CRM, knowledge management capability, innovation performance

Topic
Marketing

Link: https://ifory.id/abstract/FtvzxKLRcUhV


Customer Engagement Experiences on Freemium Business Model
Muhammad Rezky Rahmansyah

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Corresponding Author
Muhammad Rezky Rahmansyah

Institutions
Universitas Indonesia

Abstract
In recent years, software application providers have developed business models by increasing large user databases, having planned marketing, offering added value to users, and increasing the type of service. The business model is called freemium. This business model allows users to access software applications for free and allow users if they want to improve services on those software applications. Therefore, freemium is the best strategy in bridging the value of software applications and user experience while they trying out. Although many users are satisfied, many companies failed to implement this business model because many users do not want to pay more for a software application. On the other hand, user satisfaction does not always influence on user loyalty under certain circumstances. User engagement with products has also become important in the digital world. In fact, user engagement can encourage long-term relationships between companies and users. The study develops a research model based on customer engagement experiences framework including intrinsic enjoyment, utilitarian value, temporal experience, and social facilitation. The originality of this study is moderating role of customer engagement experiences in the satisfaction – loyalty relationship at freemium software application

Keywords
Freemium, Customer Engagement Experiences, Software Applications, Satisfaction, Loyalty

Topic
Marketing

Link: https://ifory.id/abstract/XHfQgbMRr9Nx


Determinants of Financial Inclusion in Indonesia
Chairilisa Azzahra (a), Rahmatina A. Kasri (b)

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Corresponding Author
Chairilisa Azzahra

Institutions
a) Faculty of Economics and Business
University of Indonesia
Depok, Indonesia
a) Faculty of Economics and Business
University of Indonesia
Depok, Indonesia

Abstract
Financial inclusion has become an interested issue and an important public policy priority following the recent global financial crisis. In Indonesia, government, banking sector and other related parties have focus to achieve higher rate of financial inclusion through various ways. This paper measure the index of financial inclusion in Indonesia covering three dimensions; accessibility, availability and the usage of banking services and also to see the level of financial inclusion in banking industry, considering the banking sector has an important role in driving the increase in the level of financial inclusion. To measure the index of financial inclusion we use a methodology that was proposed by Sarma (2012). We also attempt to identify the factors: banking variables and macro economic factors that are associated with banking financial inclusion in Indonesia. The results show that nowdays Indonesia has a high level of financial inclusion and following by ten banks with high IFI values categories are the banks with the largest assets in Indonesia.

Keywords
Financial inclusion; index of financial inclusion; banking services

Topic
Finance

Link: https://ifory.id/abstract/YKpWbB3Urt4V


DETERMINANTS OF MEKAAR-S ULTRAMICRO CREDIT DEFAULT PROBABILITY
Nahla Nurusshafa, Rofikoh Rokhim

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Corresponding Author
Nahla Nurusshafa

Institutions
Universitas Indonesia

Abstract
Bank and Non-Bank Financial Institutions that are engaged in loan services are required by regulators to control risks and at the same time have mechanisms in place to mitigate these risks. The Indonesian Financial Service Authority (Otoritas Jasa Keuangan-OJK) issued regulation number 1 POJK.05 concerning risk management of Non-Bank Financial Institutions. Whereas Bank Indonesia previously issued Regulation No. 11/25 / PBI / 2009 as an effort to control the credit risk of finance companies. The implementation of these two recent regulations present an interesting research puzzle, particularly with regard to how micro and ultramicro credit institutions are managed, as the regulations ultimately result in the elimination of the use of collateral for credit assessments. In light of these recent developments and the seemingly redundant role that collateral assessments play, it is thus important to review the additional and most recent factors that may cause unsecured credit from ultramicro credit institutions. The sample used within this study involved 949 pre-prosperous women who were Mekaar customers of PT Permodalan Nasional Madani (PNM). This sample represents 34 Mekaar operational areas in Indonesia. We divided the data into two data groups, namely 258 customers including within the default category and 691 customers within the non-default category. By using the probit estimation method, this study shows the probability of default on loan payments at Mekaar. The results indicate that the time period of the loan, the loan cycle, age, and marital status of the loan recipient, affects the probability of default, whilst the credit amount was not found to significantly affect the probability of default.

Keywords
credit scoring, microfinance, probit, loan repayment, probability to default

Topic
Finance

Link: https://ifory.id/abstract/bnrGjLmJwafH


Development of E-Government Service Desk Process Model. Action Research : Surabaya City Government
Afifa Filiani Sehato, S.Kom (a), Dr.techn. Ir. Raden Venantius Hari Ginardi M.Sc (b), Tony Dwi Susanto, ST., MT., Ph.D. (c)

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Corresponding Author
Afifa Filiani Sehato

Institutions
a) Master of Technology Management, Sepuluh Nopember Institute of Technology
Cokroaminoto 12 A, Surabaya, Indonesia
afifa.17092[at]mhs.its.ac.id
b) Master of Technology Management, Sepuluh Nopember Institute of Technology
Cokroaminoto 12 A, Surabaya, Indonesia
hari[at]its.ac.id
c) Master of Technology Management, Sepuluh Nopember Institute of Technology
Cokroaminoto 12 A, Surabaya, Indonesia
tonydwisusanto[at]is.its.ac.id

Abstract
It is undeniable that in the use of IT services can not be avoided from problems. A functional unit is required to handle problems in IT services that occur in the organization to ensure IT services can provide value to the organization, namely the Service desk that acts as a Single Point of Contact (SPOC) between service providers and users. E-government IT services have their own uniqueness that can be seen from various aspects including organizational culture, drivers, budgets, to human resources. Various studies related to service desk previously have discussed a lot about how the service desk process model in general. However, the overall existing process model does not explain the accuracy of its use in certain focus areas, but is still being developed for IT services in general. Besides based on previous studies, there are also a number of frameworks or process models that have links with service desks, namely ITIL, The Global Service Desk Standard, ISO 20000, Knowledge-Centered Service, Microsoft Operation Framework, A Guide to Service Desk Concepts and HDI Support Center Standard. The whole also discussed general service desk process. Therefore, this study aims to produce a e-government service desk model by comparing several existing service desk process models and formulating the service desk model by identifying the details of activities based on the characteristics of e-government IT services at each stage.

Keywords
Process Model; Service Desk; E-Government

Topic
Strategic Management

Link: https://ifory.id/abstract/mCyjHPbKu3AV


Development of Promotional Media, Redesigning Product Packaging, and Improving Services Process of MSMEs Bakmie Pulau Seribu
Abdel Renzy Lubis (a), Sisdjiatmo Kusumosuwidho Widhaningrat (b)

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Corresponding Author
Abdel Renzy Lubis

Institutions
a) Faculty of Economics and Business, Universitas Indonesia
Jalan Salemba Raya 4, Jakarta 10430, Indonesia
b) Faculty of Economics and Business, Universitas Indonesia
Jalan Salemba Raya 4, Jakarta 10430, Indonesia

Abstract
The increasing number of MSMEs (Micro, Small and Medium Enterprises) in Indonesia has made a positive contribution to the economy of Indonesia, but there are still many MSMEs that have not managed their businesses well especially micro businesses. Bakmie Pulau Seribu is a MSMEs that is classified as a micro business. Bakmie Pulau Seribu is a food kiosk that sells halal noodles, located in Menteng Square in the city of Jakarta, Indonesia. Qualitative research is carried out by survey methods and business coaching, to map the conditions and problems of MSMEs, then to be resolved by taking corrective actions and implementing them as improvement solutions. The results show that MSMEs do not have attractive promotional media and packaging designs to promote their business. In addition, the service process from MSMEs is also not effective yet. So the solution is to develop promotional media, redesign packaging and improving service processes to support MSME business activities. The results of the solutions implementation show an increase of gross profit within a month. This study aims to help Bakmie Pulau Seribu in managing their promotional activities and service processes by developing promotional media, redesigning the packaging and improving the MSME service process.

Keywords
MSMEs; Business coaching; Promotional media; Redesign packaging; Service process

Topic
Marketing

Link: https://ifory.id/abstract/UyCDnvtJgPcb


Development of Technology-Based Business Incubator Models to Encourage Transformation Technology within University
Hermawan, Pri (a); Putro, Utomo Sarjono (b); Yuliana, Eka (c); Riswantini, Diana Dewi (d); Izwan, Brian Al Afwan (e)

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Corresponding Author
Eka Yuliana

Institutions
a) School of Business Management, Bandung Institute of Technology
Jalan Ganesha 10, Bandung 40132, Indonesia
*prihermawan[at]sbm-itb.ac.id
b)utomo[at]sbm-itb.ac.id
c)eka_yuliana[at]sbm-itb.ac.id
d)dianadewi_riswantini[at]sbm-itb.ac.id
e)brian.alafwan[at]sbm-itb.ac.id

Abstract
The growth of technology-based business incubators in various universities in Indonesia is considered very sporadic. It is still very rarely found, but in reality, this is very necessary. Considering the importance of universities to produce quality graduates who are able to create their own jobs by having an entrepreneurial spirit and having the maximum ability in that field, it is very much echoed and promoted. Technology-based business incubators have the vision to produce many new companies that are defined as New Technology-Based Companies (NTBF). The university is expected to have a big role to realize that hope. The results of observations and explorations with the quality method in this study are some of the logical efforts decided by the tertiary institution to support this research statement. Get a new definition and see what important things must be formed in developing a system on a technology-based business incubator model, so as to produce several important indicators, such as: technology adaptation, company characteristics; ability of innovation and technological transformation; new market orientation, sales and employment growth, and efforts to create sustainable businesses so that they can later be used to develop technology-based business incubators at the university level.

Keywords
Technology-based Business Incubator, Entrepreneurship, Technology Transformation, University

Topic
Entrepreneurship

Link: https://ifory.id/abstract/NTcHkY846dMG


Development of Website Design, Brochure Design, and Hotel Exterior Design of Inap at Capsule
Khalisa Nurfajri

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Corresponding Author
Khalisa Nurfajri

Institutions
University of Indonesia

Abstract
The increasing number of MSMEs (Micro, Small and Medium Enterprises) in Indonesia has had a positive contribution to Indonesias economy, but many MSMEs unable to manage their business well. Inap at Capsule is an MSME in hospitality industry, that offers hospitality services with capsule bed concept. The data were collected using business coaching methods, a qualitative research that used to mapping MSME-s condition and problem, then take a corrective action to implement solutions for improvement. The result shows that the MSME doesn-t design the official website effectively and update the website regularly. Other problems are low awareness of potential customer around MSME and poor aesthetics of hotel exterior design. The solutions offered include developing of website design, brochure design, and hotel exterior design of Inap at Capsule. Surveys were also conducted to support evidence of the improvement result. As the results, there was a significant increase in the respondents assessment of the visual aspects, information and overall appearance of the new website design compared to the existing ones. Brochure design and hotel exterior design also got high score from respondent assessment. This study aims to help Inap at Capsule hostel to manage their marketing activities by designing new website, brochure, and hotel exterior design

Keywords
B2C, business coaching, brochure design, hotel exterior design, website design, capsule hotel

Topic
Marketing

Link: https://ifory.id/abstract/YV7nJ8eDchZ3


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