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New mutations and positions received by employees in the Surabaya City government basically provide a challenge related to the development of knowledge and personality. The development of character to be able to adjust to the environment and new tasks. In addition, the development can be used to find out what kind of personality fits, including how the evaluation process. The method used is a qualitative method, using two data collection techniques, namely observation and in-depth interviews. The results of the study show that employees who are transferred and have positions in their own problematic side adjustments in the service environment, some forms of constraints can be minimized through forms of formal and informal development.