Indonesia Conference Directory

<< Back

Rita Ambarwati1 (a*), Affandy Winarko Mudjib (a), Wisnu Panggah Setiyono (a)

a) Faculty of Business Law and Social Science, Universitas Muhammadiyah Sidoarjo
Jalan Majapahit 666B, Sidoarjo 61215, Indonesia


Trust in local governments, especially villages, is needed in crisis situations, such as natural disasters, economic crises or political unrest. The purpose of this study is to measure citizen trust in public services of the government, especially in the village. The design of this study is a survey and the data is collected through a cross section using questionnaires. The unit of analysis are rural communities that use public services in village government. The method of data analysis used Exploratory Factor Analysis. The results of this study indicate that the quality of public services is the dominant factor but partisan involvement is a factor that needs to be a concern in increasing citizen trust. The practical research is useful for village governance to increase trust in village government services as part of the supporting factors that can make the development program of the central government will be success.

Keywords: Citizen trust; public service; village government

Topic: Organizational Behavior, Leadership and Human Resources Management


Conference: The 4th Global Conference on Business, Management and Entrepreneurship (GCBME 2019)

Plain Format | Corresponding Author (Rita Ambarwati)

Featured Events

<< Swipe >>
<< Swipe >>

Embed Logo

If your conference is listed in our system, please put our logo somewhere in your website. Simply copy-paste the HTML code below to your website (ask your web admin):

<a target="_blank" href=""><img src="" title="Ifory - Indonesia Conference Directory" width="150" height="" border="0"></a>

Site Stats