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The current condition of competition in the health sector is getting tougher. This is caused by many people use hospital facilities to obtain health services. Satisfaction patient is the most important thing that must be achieved by every health facility. As the spearhead health services, health insurance programs organized by the Guarantee Organizing Agency Social Health in hospital outpatient units are required to be able to provide health services that can meet patient expectations. However, in organizing a guarantee program health, there are still some problems, one of which is a serious obstacle for patients waiting in line with a longer time to get health services so that patients get service that is not maximal. Then the assessment for customer satisfaction is derived from services at the Health Insurances Companies, where participants are served for administrative and information processes. At this stage there are several problems including the existence of a system disturbance which causes the system to malfunction and finally the service process is constrained. This study aims to determine what factors influence customer satisfaction. This research uses quantitative methods. This type of research is descriptive and quantitative, with a questionnaire collection method. The results of this study are service quality, one of which affects customer satisfaction.