Indonesia Conference Directory

Corresponding Author
Rina Astini

Institutions
University of Mercu Buana
rina_astini[at]mercubuana.ac.id

Abstract
According to the results of a survey of the Global Travel Intentions Study (GTIS) in 2015 related to research on tourist destinations in foreign destinations, it was found that 69% of Indonesian tourists take advantage of their vacations to shop, that figure is higher than tourists from the Asia Pacific region who only 68% global tourists recorded at 66%. This research was conducted to identify factors that influence the decisions of Indonesian tourists on shopping trips to Singapore. The object of this research includes workers in the Central Jakarta area. This study was conducted on 280 respondents. The data analysis method used is Structural Equation Modeling (SEM) with the Linear Structural Relationship (LISREL) program. The results of this study indicate that 237 respondents have visited Singapore 1-3 times with a percentage of 84,6%, The analysis also stated that cultural factors and social factors significantly influence the decision to travel shopping for Indonesian tourists to Singapore. While personal factors and psychological factors do not affect the decision to travel shopping for Indonesian tourists to Singapore.

Keywords
cultural factors, social factors, personal factors, psychological factors, and shopping tour decisions.

Topic
Consumer Behaviour

Link: https://ifory.id/abstract/vP39GjagpVq4

Corresponding Author
rosalendro eddy nugroho

Institutions
Universitas Mercu Buana

Abstract
This research aims is to know the impact of Capital Adequacy Ratio (CAR), Loan to Deposit Ratio (LDR) and Operating Expense to Operating Income (OEOE) on Return on Asset (ROA) at State-Owned Bank in 2012 – 2016. This type of research is causal associative, that is research looks for causal relationship between independent variable (X) and dependent variable (Y). The data used is secondary data. The sample used in this study is State-Owned Banks listed on Indonesia Stock Exchange (IDX), namely, BBNI, BBRI, BBTN and BMRI. Hypothesis testing in this research is using data panel regression model. The results of this study indicate that partially, CAR and BOPO have negative and significant impact on ROA. While LDR has negative but no significant impact on ROA. Simultaneously, CAR, LDR and OEOI have significant impact on ROA.

Keywords
ROA, CAR, LDR, OEOI, State-Owned Bank

Topic
Accounting and Financial Management

Link: https://ifory.id/abstract/vc62Y7XmpMb4

Corresponding Author
Rona Tumiur Mauli Carolin Simorangkir

Institutions
MERCU BUANA UNIVERSITY

Abstract
This study aims to examine whether the influence of internal audit quality, individual morality, application of accounting information systems, job satisfaction, and good governance towards accounting fraudulent tendency. The population in this study consisted of bank employees at BTN KC, BNI KC, BRI Syariah KC and BCA KCP in Tangerang. The sampling method used is simple random sampling. In this study, the total sample was 88 respondents. The data type used is primary data obtained from the results of the questionnaire answers by the sample. Smart Partial Least Square (SmartPLS) path modeling method is used as an analysis method. The results of this study indicate that internal audit quality and job satisfaction have a negative and insignificant influence on accounting fraudulent tendencies, individual morality and good governance have a positive and significant influence on accounting fraudulent tendencies, and the application of accounting information systems has a positive and insignificant influence on accounting fraudulent tendencies. The relationship between the variables good governance and accounting fraudulent tendencies is 0.156 with T-statistic is 2.165. The relationship between the variables of Job Satisfaction and accounting fraudulent tendencies is -0.561 with T-statistic is 4.461. The relationship between Internal Audit Quality variable and accounting fraudulent tendencies is -0.428 with T-statistic is 2.857. The relationship between the variables of Individual Morality and accounting fraudulent tendencies is 0.287 with T-statistic is 3.671. The relationship between the SIA Application variable and accounting fraudulent tendencies is 0.165 with T-statistic is 1.171.

Keywords
internal audit quality, individual morality, application of accounting information systems, job satisfaction, good governance, accounting fraudulent tendencies

Topic
Accounting and Financial Management

Link: https://ifory.id/abstract/xqH3ZehGaXzp

Corresponding Author
Muhammad Iqbal

Institutions
Department of Management and Business
Universitas Padjadjaran
Bandung, Indonesia

Abstract
This study scrutinize the business strategy at State-Owned Enterprises (SOEs) in Indonesia that is affected by innovation. Formulation and implementation of SOEs business strategies are theoretically and empirically determined by innovation. The purpose of this study was to determine and analyze the effect of innovation on business strategy of SOEs. This study was conducted using a survey method with a quantitative approach.The units of analysis of this study were 64 SOEs that have applied the Criteria for Performance Excellence since 2012. Data were obtained from survey results through questionnaires distributed directly to the representative of SOEs managements. Data were analyzed using descriptive statistical analysis and SEM-PLS.The results in general reveal thatinnovation has a positive and significant effect on business strategy. The impact of this study may be continued on a discussion of excellent performance.

Keywords
business strategy, Indonesia, innovation, state owned enterprises

Topic
Marketing Management

Link: https://ifory.id/abstract/xC9XTupKrLdf

Corresponding Author
ahmad hidayat sutawijaya

Institutions
universitas mercu buana

Abstract
Project failure is largely due to poor planning and monitoring. Many people consider event management to be a wedding planner or concert, but the field of event management involves more than that. Event management is the process of using business management and organizational skills to imagine, plan, and carry out social and business events. Many companies use event management companies to coordinate their most important meetings and other events. This article discusses how project management integration and event management are planning a service industry activity. This research uses an explanatory qualitative approach through collecting data by interviewing and observing the event management in Jakarta. The results of the interim research that companies need to create a framework that can be used as a guide. Project integration management and event management are very significant. Event management requires strong organizational, budgeting and creative skills. Meanwhile project management deals with tracking process implementation, from the perspective of schedules and costs. It includes functions to develop an optimal project schedule, generate project financial models, schedule and track efforts against the plan, manage costs against the budget, and report status. The importance of project management, serves as a resource management tool in allocating HR, equipment, cost / budget, time, and applications.

Keywords
project management, event management, service.

Topic
Operation and Flexibility Management

Link: https://ifory.id/abstract/MawQhbpFncBN

Corresponding Author
Mas Wahyu Wibowo

Institutions
a) Fakultas Ekonomi dan Bisnis, Universitas Mercu Buana, 11650 Jakarta Barat, Indonesia
*maswahyuwibowo[at]mercubuana.ac.id
b) International Business School, Universiti Teknologi Malaysia, 54100 Kuala Lumpur, Malaysia

Abstract
Health benefits become the main reason for the non-Muslim consumers to consume halal food. However, the non-Muslim consumers perceive that the Islamic slaughtering method is inhumane, at the same time. As a result, inconclusive findings are identified within the literatures leading to the need to address the gap of empirical evidence for the knowledge of the non-Muslim consumers towards halal food purchase intention. This study aims to fill this gap by investigating the relationship of Halal Food Knowledge (HFK), attitude (ATT) and purchase intention (PI) amongst non-Muslim consumers in Malaysia. The theory of Planned Behavior (TPB) and Hierarchy of Effect (HOE) Model are used as the basis of the relationship. This study applies the quantitative research methodology and collects the purchase intention data by questionnaire distribution. Data were collected from 315 non-Muslim consumers in Kuala Lumpur and Selangor through self-administered questionnaire. Statistical Package for the Social Sciences (SPSS) was used for data analysis and screening. Subsequently, Structural Equation Modelling with Smart PLS was adopted to validate the model of this study. The findings of this study reveals that attitude significantly mediates the relationship between halal food knowledge and purchase intention. The significant mediating role of attitude suggests that both health and animal-friendly attributes of halal food are aligned with non-Muslim consumers- motives on food consumption. Based on the findings, emphasizing on both attributes as informational elements would result in a positive attitude and, in turn, increase the Malaysian non-Muslim consumers- halal food purchase intention.

Keywords
Halal Food; Non-Muslim Consumers; TPB; HOE; Smart PLS; Malaysia

Topic
Consumer Behaviour

Link: https://ifory.id/abstract/Qpwqmc7WBEeb

Corresponding Author
Harnovinsah Harnovinsah

Institutions
Lecturer at Faculty of Economics and Business Universitas Mercu Buana, Jakarta, Indonesia
harnovinsah[at]mercubuana.ac.id, lawe.anasta[at]mercubuana.ac.id

Abstract
The purpose of this research is to examine the effect of life cycle theory and free cash flow hypothesis toward dividend policy. The life cycle theory was conducted by retained earning to total asset. Free cash flow which is the variable dependend was conduct by the free cash flow ratio, profitability, size, leverage and growth. This study was carried out on the companies that are listed as manufacturing company in Indonesia Stock Exchange. The period of this study is from 2010 until 2017. Purposive sampling method used to select the samples. Total manufacturing companies which include to this study are 152 companies. Multiple regression analysis is used to examine the hypoyhesis and purposive sampling method. According to the hypothesis test, the research findings can be summarized as follows. Life cycle theory, profitability and growth are variables that have influence to dividend policy. While the other variables such, free cash flow, size and leverage do not have influence to dividend policy.

Keywords
Dividend Policy, Life Cycle Theory, Free Cash Flow Hypothesis, Profitability, Size, Leverage, Growth.

Topic
Accounting and Financial Management

Link: https://ifory.id/abstract/Kzdxv3RPGHtV

Corresponding Author
Erna Sofriana Imaningsih

Institutions
(a) Faculty of Economics and Business, Universitas Mercu Buana, Jl. Meruya Selatan No. 1, Kembangan, Jakarta Barat 11650, Indonesia] Tel : +62 878 8888 0903, Email: esofriana[at]gmail.com and erna.sofriana[at]mercubuana.ac.id
(b) Program Pascasarjana Ilmu Manajemen, Faculty of Economics and Business, University of Indonesia, Indonesia

Abstract
The purpose of this study is to examine the influence of egoistic values, biospheric values, green functional benefit, green monetary cost on green loyalty. This study aims to investigate consumers behaviour with respect to green brand based on the value-attitude- behavior model. The research object of this paper focuses on Indonesian consumers who have the green brand purchase experience. This study undertakes an empirical study by means that the questionnaire survey method are randomly mailed to 402 consumers who have the experience of purchasing green consumers brand. Structural equation modeling (SEM) is applied to test the research framework. The empirical results indicate that egoistic and biospheric positively affect green functional benefit and negatively affect green monetary cost. The result also support hyphotheses on effect of green functional benefit and green monetary cost on green loyalty As managerial implication, green brand marketing strategy should incorporate egoistic and biospheric values in messages in advertising and promotion to strengthen green loyalty.

Keywords
values orientation, egoistic, biospheric, green functional benefit, green monetary cost, green loyalty

Topic
Marketing Management

Link: https://ifory.id/abstract/FgEw3fpjhHBT

Corresponding Author
Riska Rosdiana

Institutions
Mercu Buana University

Abstract
Political events are a part of a non-economic environment that can affect capital market conditions, as it is essentially the behavior of investors in making decisions not only based on technical analysis or fundamental analysis, But also pay attention to political situation. Of the various political events that occurred in Indonesia, one of the events that became Tranding topic in various mass media in the year 2018 namely the event of the declaration of presidential candidate and prospective vice president for the presidential election of 2019. The purpose of this study was to analyze the reaction of the capital market from the event of the declaration of presidential candidate and prospective vice president for the presidential election of 2019, which will be indicated by the presence or absence of abnormal return. the sample used is the stock of LQ 45, this study is event study so that the observation period will see the reaction on before, during and after the event. In this study period used was H-3 (before the event), H0 (current events) and H + 3 (after the event). Sources of data obtained from yahoo finance and IDX. The data used in this research is secondary data, such as the closing price of shares has been adjusted (adjusted closing price) and the closing price of IHSG. Data in the form of daily stock price. The data was then analyzed using analytical methods paired sample t-test. The results showed that when viewed from the average abnormal return (AAR) did not show any difference, only the H+3 and H+4 which shows the differences in AAR and signaled their reaction to the stock market to these events that affect market participants in make decisions.

Keywords
Capital Market, Event Study, Abnormal Return, Trading Volume Activity.

Topic
Economics

Link: https://ifory.id/abstract/BAfnxVGyQvLF

Corresponding Author
Yennida parmariza

Institutions
Universitas Mercu Buana

Abstract
This research aims to analyze the influence of celebrity endorser, information quality, viral marketing, and trust in purchasing decisions on Instagram accounts @ 21onshop. The data used in this study are primary data obtained from online questionnaire data in the period February 2019 to April 2019. This study used a sample of 195 samples determined based on the incidental sampling method by testing the validity, reliability and hypothesis testing using the application of Structural Equition Modeling (SEM) in the LISREL program.

Keywords
celebrity endorser, information quality; viral marketing; purchasing decisions

Topic
Consumer Behaviour

Link: https://ifory.id/abstract/fRWBY8rej7qg

Corresponding Author
Lenny Christina Nawangsari

Institutions
Postgraduate; Mercubuana University

Abstract
Different types of organizations have implemented different quality management concepts, including Six Sigma. Although many important jobs related to Six Sigma have been documented, there are still some questions about applying these concepts in various organizations. At present, limited research has been carried out on the Human Sigma approach. Human Sigma was developed as a new management approach for measuring and managing human systems in companies. Human Sigma is a contemporary management approach to measuring and managing human systems in business. This study aims to determine the level of involvement of employees and customers in organizations related to service quality for business efficiency in event management. The research design used is quantitative with the approach of exploration and analysis of Human Sigma. The results of this study indicate the importance of increasing business performance by increasing the value of customer and employee involvement in order to build organizational loyalty and customer satisfaction. Based on the results of the study, a draft strategy was used using IFE, EFE and SWOT to improve organizational performance.

Keywords
Human sigma, Event management, Business Service Quality

Topic
Human Resource Management

Link: https://ifory.id/abstract/JhpK9uBF2dgc

Corresponding Author
onggo pramudito

Institutions
universitas mercu buana

Abstract
Scheduling is one of the ways used by a company to optimize a series of tasks that must be done. The sequence of work done does not have to be in accordance with the work that must be done by the work post; there are several ways that can be used as a reference in ordering work scheduling. Delays in one work post can result in a delay in the completion of the entire product that must be completed. There are four types of sequencing methods commonly used including: FCFS (First Come First Serve), EDD (Earliest Due Date), SPT (Shortest Processing Time) and LPT (Longest Processing Time). This study aims to determine the effect of treatment differentiation method/work order method on the Mean tardiness in completing work in the industry event organizer by using four methods in a simulation. The sample in this study was 200 business events or MICE held during the last two years by event organizers in Jakarta. The results of this study indicate that the different types of events held by event organizers require the application of different methods of sequencing work scheduling to produce minimum Mean Tardiness.

Keywords
Business Event, Work Scheduling, Mean Tardiness, Sequencing Method, Optimization

Topic
Event Management

Link: https://ifory.id/abstract/KPYExvG98hTm

Corresponding Author
Nico Alexander Vizano

Institutions
Fakultas Ekonomi dan Bisnis, Universitas Mercu Buana Jakarta

Abstract
This study aims to examine and analyze the impact of human capital investment, leadership and strategic orientation on company performance. The research method used in this research is descriptive method. The object of this study is all employees of PT Plaza Indonesia Realty, Tbk with a population of 77 people. The sampling technique used a sample saturated with a sample size of 77 people. The approach used in this research is Structural Equation Model (SEM) with Smart-PLS analysis. The results of this study showed that human capital has positive and insignificant effect on performance. Leadership positively and insignificant to performance. Orientation Strategy has positive and insignificant effect on performance.

Keywords
Human Capital, Human Capital Investment, Leadership, Strategic Orientation, Strategy, Corporate Performance, Performance

Topic
Human Resource Management

Link: https://ifory.id/abstract/pcGZn2JumVw8

Corresponding Author
Abdul Gani

Institutions
Universitas Mercu Buana

Abstract
This study aims to determine the effect of skills, knowledge and attitudes on the performance of UPTP I Ministry of Trade. The method used in this research is descriptive method. The object of this research is business actors capable of being served by UPTP I Ministry of Trade with a population of 135 people. The method used to determine the number of samples using Slovin formula with a sample of 101 people. The data analysis method used is statistical analysis in the form of multiple linear regression test using IBM Statistical Package for Social Science (SPSS) version 20. The results of this study indicate that the skills have a positive and significant impact on the performance of UPTP I Ministry of Trade, knowledge have a positive and significant impact on the performance of UPTP I Ministry of Trade and attitudes have a positive and significant impact on the performance of UPTP I Ministry of Trade

Keywords
Skills, Knowledge, Attitude, Performance

Topic
Human Resource Management

Link: https://ifory.id/abstract/FZR4AwcBNLhE

Corresponding Author
Mutiah Mutiah Mutiah

Institutions
Universitas Mercu Buana

Abstract
This study aims to obtain empirical evidence regarding the effect of accounting conservatism and the audit committee on tax avoidance and corporate value (empirical studies in manufacturing companies in the food and beverage sector that are listed on the Indonesia Stock Exchange in 2012-2017).The research sample consisted of 44 observational data from 9 food and beverage companies listed on the Indonesia Stock Exchange for the period 2012-2017 where samples were selected using purposive sampling. The data analysis technique used in this study is multiple regression analysis.The data used in this study are secondary data derived from the companys financial statements. The results of the study show that Accounting conservatism has a significant influence on tax avoidance. The Audit Committee does not have a significant influence on tax avoidance. Tax avoidance variables have a significant influence on firm value.

Keywords
Accounting conservatism, Audit Committee, Tax Avoidance, Firm Value

Topic
Accounting and Financial Management

Link: https://ifory.id/abstract/dBVhmxJCvDLn

Corresponding Author
Mafizatun Nurhayati

Institutions
Prodi Manajemen S1, Fakultas Ekonomi dan Bisnis, Universitas Mercu Buana Jakarta
(Iansandy7[at]gmail.com; mafizatun.nurhayati[at]mercubuana.ac.id)

Abstract
This study aims to analyze the effect of entrepreneurship education, family environment and self-efficacy on the interests of student entrepreneurship. The population in this study were 365 students of Management at the University of Mercu Buana Jakarta. The sample used was 191 respondents, calculated based on Slovin formula. The sampling method uses convenience sampling. The method of collecting data uses a survey method, with the research instrument being a questionnaire. Data analysis method uses Partial Least Square. This study proves that entrepreneurship education does not influence the interest of student entrepreneurship. The family environment does not influence the interest in student entrepreneurship. Self-efficacy has a positive effect on the interest of student entrepreneurship.

Keywords
Entrepreneurship Education, Family Environment, Self Efficacy, Entrepreneurship Interest

Topic
Consumer Behaviour

Link: https://ifory.id/abstract/dy8e4pj3LWgJ

Corresponding Author
Ignatius Prasetya Aji Wibowo

Institutions
Universitas Mercu Buana

Abstract
The purpose of this study is to analyze the production and distribution system from dairy farms in Mojosongo, with purposive sampling from existing cattle rancher group. Based on the research data, the output product of dairy farming is milk, meat, cow dung, breeding, fertilizer and also biogas. Each of these outputs has its own share and market segmentation. One of potential product is dairy milk which can be absorbed by consumed directly, industry of dairy milk processed, and the hospitality industry.

Keywords
Production, distribution, village cattle farm and dairy industries, village unit cooperative

Topic
Operation and Flexibility Management

Link: https://ifory.id/abstract/RJrQke74gETj

Corresponding Author
Mochamad Soelton

Institutions
Mugiono, Universitas Brawijaya
Bayu Hatmo Purwoko, Universitas Brawijaya
Mochamad Soelton, Universitas Mercu Buana
Rizkiyana Yuvita, Universitas Mercu Buana

Abstract
ABSTRACT: This study was to determine the effect of self efficacy, job involvement, burnout on stress of work nurses of International Hospitals at Jakarta. The object of this research is nurses who work at International Hospitals. This study was conducted on 129 respondents using a quantitative descriptive approach. The results of this study show that the workload variable has a significant negative effect on stress of work, job involvement has a significant positive effect on stress of work and burnout has a significant positive effect on stress of work. The approach used in this study is the Structural Equation Model (SEM) with a Smart-PLS analysis tool. Therefore the results of this research test state that there is a joint effect between self efficacy, job involvement and burnout variables on stress of work at International Hospitals.

Keywords
Self efficacy, job involvement, burnout, stress of work

Topic
Human Resource Management

Link: https://ifory.id/abstract/bzdFVE3a26xN

Corresponding Author
Adi Nurmahdi

Institutions
Universitas Mercu Buana

Abstract
SATISFACTION MODEL IN INLAND TRANSPORTATION PROVISION FOR AN AIRPOT, THE CASE OF SOEKARNO HATTA INTERNATIONAL AIRPORT, JAKARTA Adi Nurmahdi Universitas Mercu Buana adi.nurmahdi@mercubuana.ac.id PROCEEDING To support tourism sector in Indonesia reliable high quality mobilities provision has been playing more important roles for the sake of the domestic customers as well as the tourists form overseas, as many as 67 millions people trvelling through the main gate of Indonesia at the end of 2018. While the conventional bus services serving to and from Soekarno Hatta Airport is predominantly occupied by state-owned conventional Damri shuttle bus, nowadays intense competition namely by taxi both online and non-online has caused severe competition among the inland transportation operators. With the objective, among other, to find out satisfaction level among passengers while travelling to and from the airport, this study was carried out to focus on objective to find out factors which have affected customers satisfaction in using inland transport. Some operators can serve better services than the others, differentiating in quality services has been one of their motions, though price matters and reflects truly the quality. Damri has been threatened by the existence of the online taxi competitors apart from conventional taxi services such as Blue Bird which now also introduced online booking to its fleets and Express taxi. The opening of airport railway services by the Government since August 2017 can also endanger Damri-s leadership position at the route. The phenomenal Gojek which also offers Go-Car, and Grab have played important roles in Damri-s dominance. Operators were worried that the advancement of online taxis could make intense rivalry among themselves. To combat the market Damri also has started selling its tickets online though it is in introductory stage in its life cycle. Survival of the thick market for inland transport providers are the industry-s main concern, while the Indonesian economy is prospering despite supporting infrastructure to the airport is limited, it is predicted that the demand for the inland transport would keep growing. Thus, research on customer information on insight to satisfaction is needed by many operators. Practical and exploratory research by conducting interviews through surveys which measures customers- perception and focus on overall service quality applied in this research. A non-probability, purposive sampling, with total of 185 inland transport customers who regularly use the inland transportation modes, at least once a month over the last six months withdrawn. Importance Performance Analysis (IPA) analysis which measures the relationship between customer perception and priority on increasing product or service quality compared to their expected satisfaction measured, with analysis using SPSS 26. IPA combines the measurements of importance (degree of care) and performance (degree of satisfaction) in two dimensions which enable easy interpretation. It was found that CSI index scored 70.05 which means customers were moderately satisfied. This research concluded that even CSI result was fairly achieved and at satisfactory level, to be able to sustain market existence and moreover dominance operators must maintain at least 80 CSI index, high satisfaction point index, thus formulating new strategies and tactical strategies needed. Among the major tasks for the operators have been to be able to increase reliability and responsiveness rates of personnel, apart from upgrading the physical look and condition of the fleets. Regular customer excellence trainings needed to boost the customer index since personnel plays important key in services, while keeping up with the digital invention and implementing it in their srvices also immensely important, such as by providing WiFi fleets, and easy access to booking and canceling. Other staretgy included offering differentiated products with more attractive incentives to customers such as existence of loyalty programs and points reward are most desired, apart operational mode enhancement whereby all fleets would become more advance with reliable personnel and ability in delivering high quality services, and punctuality would be the keys to be able to triumph in the market. Key words: ServQual, CSI (Customer Satisfaction Index), Inland airport transportation References: Aritonang, L. R., 2005. Kepuasan Pelanggan: Pengukuran dan Penganalisaan dengan SPSS. Jakarta: PT Gramedia Pustaka Utama. Avianto, Mohamad, 2001, Pengukuran Kualitas Layanan Angkutan Udara Rute Bandung-Surabaya, Tesis Magister Program Studi Transportasi ITB, Bandung. Engel, J.F., Blackwell, R.D., and Miniard, P.W. 2016. Consumer Behavior, Chicago: The Dryden Press, Horcout Brace College Publisher. Feng, C.M. & Jeng, K.Y., 2005, Analyzing Airline Service Improvement Strategy through Importance and Performance Analysis, Journal of The Eastern Asia Society for Tansportation Studies, 6, 782-787. Juran J.M, 1998, Jurans Quality Handbook: 5th, McGraw-Hill. Kotler, P. 1998. Manajemen Pemasaran: Analisis, Perencanaan, Implementasi, dan Kontrol. Alih Bahasa: Hendra Teguh dan Ronny A. Rusli. Jakarta: PT Prenhallindo. Kotler, P., Ang, S. H., Leong, S. M., dan Tan, C. T. 1999. Manajemen Pemasaran Perspektif Asia.Buku 1 Alih Bahasa:Fandy Tjiptono. Jogyakarta: Andi. Martilla, J.A and James J. C, 1997, Importance-Performance Analysis, Journal of Marketing, Vol. 41, No.1, pp. 77-79. Parasuraman, A. V., Zeithaml, A., dan Berry, L. L., 1995. A Conceptual Model of Service Quality and Its Implications for Future Research, Journal of Marketing: 41-50 Pawitra, T. 2003. Pemasaran, Dimensi Falsafah, Disiplin dan Keahlian. Jakarta: Sekolah Tinggi Manajemen Prasetya Mulya. Yuliawati, Eny, 2003, Analisa Kualitas Layanan Jasa Penerbangan Dengan Pendekatan Model GAP, Tesis Magister Program Studi Transportasi ITB, Bandung. Ziethaml, Valery A., Parasuraman, A., Berry, Leonard L., 1990, Delivering Quality Service, Macmillan Publishing Co, New York. Ziethaml, Valery A., Bitner, Mary Jo, 1996, Service Marketing, McGraw Hill International Edition, New York. Zeithaml, V. A., Parasuraman, A., dan Berry, L. 1990. Delevering Quality Service Balancing Costumer Perception and Expectation. New York: The Free Press.

Keywords
ServQual, CSI (Customer Satisfaction Index), Inland airport transportation.

Topic
Marketing Management

Link: https://ifory.id/abstract/9nGtCbkgJ7VE

Corresponding Author
Mochamad Soelton

Institutions
Mochamad Soelton, Universitas Mercu Buana
Noermijati, Universitas Brawijaya
Bambang Wahyudiono, Universitas Brawijaya
Dina Amalia, Universitas Mercu Buana

Abstract
ABSTRACT: This study was to determine the effect of job insecurity and self esteem on work stress with religiosity as an intervening variable for non-permanent employees BLU Lemigas. The object of this research is non-permanent employees of BLU Lemigas. This study was conducted on 58 respondent using a quantitative descriptive approach. The results of this study show that Job Insecurity variables has a significant positive effect on employment stress of non-permanent employees of Lemigas BLU, Self esteem has a significant negative effect on work stress of non-permanent employees BLU Lemigas, Job Insecurity has a significant positive effect on non-permanent employee religions BLU Lemigas, Self Esteem has a positive effect significant effect on the religiosity of non-permanent employees BLU Lemigas, Religiosity has a significant positive effect on the work stress of non-permanent employees BLU Lemigas. The approach used in this study is the Structural Equation Model (SEM) with a Smart-PLS analysis tool. Therefore the results of this study state that there is a joint effect between job insecurity and self esteem variables on work stress with religiosity as an intervening variable in non-permanent employees of Lemigas BLU.

Keywords
job insecurity, self esteem, work stress, religiosity

Topic
Human Resource Management

Link: https://ifory.id/abstract/fahm26Gw93bc

Corresponding Author
Francisca Sestri Goestjahjanti

Institutions
sestri.rahardjo[at]gmail.com & christinewijaya73[at]yahoo.com
STIE Insan Pembangunan and Universitas Mercu Buana

Abstract
The purpose of this study is to examine and analyze the influence between cost of goods sold and inventory to Sales at PT. Nippon Indosari Corpindo.Tbk. both partially and simultaneously from 2009 to 2018. The technical analysis in this study uses correlation and multiple regression from secondary data, in 10 years period. This type of research uses hypothesis test it means explanatory research, with the SPSS-22 statistical program. The conclusion from the results discussion this study is, partially and simultaneously there is a significant effect, between the cost of goods sold and inventory on sales of PT Nippon Indosari Corpindo Tbk.

Keywords
Cost of goods sold, Inventory, Sales, Significance Effect Cost

Topic
Accounting and Financial Management

Link: https://ifory.id/abstract/jEmFewRdYCAy

Corresponding Author
Nur Endah Retno Wuryandari

Institutions
Universitas Mercu Buana

Abstract
ABSTRACT This study suggests obtaining empirical evidence as the Internal Locus of Control and Attitude Toward a Behavior to Social Entrepreneurial Personality and Social Entrepreneurship Intention for members of the Indonesian Vanilla Farmers Association (PPVI). In order to increase knowledge and motivation to empower traditional vanilla farmers to improve finance, while providing support to rebuild the glory of vanilla Indonesia. Behavioral Planning Theory, adopted to analyze and explain the interest in behaving social entrepreneurs from vanilla farmers discussed in this study. The research method is quantitative causal. The research uses the partial least square (PLS) analysis method to measure the relationship between variables. To process data, this study uses. The sample from this study is vanilla farmers who are members of the PPVI with 89 members. All member of population will be carried out in the data collection. By implication, this finding shows that intention social entrepreneurship is influenced positively and significantly by Attitude Toward Behavior both directly and through Social Entrepreneurial Personality. Whereas Social Entrepreneurial Personality is very strongly influenced by Internal Locus Control and Attitude Toward a Behavior.

Keywords
Keywords—;Internal Locus Control, Attitude Toward a Bahavioral, Social Entrepreneurial Personality, Social Entrepreneurship Intention, Indonesian Vanilla, PPVI, Vanilla farmers, SEI

Topic
Small and Medium Enterprises

Link: https://ifory.id/abstract/rp3G7VqnBzKk

Corresponding Author
Muhammad Nashar

Institutions
Universitas Mercubuana

Abstract
This study is to analysis the implementation on change management in Bogor Botanical Gardens towards processing to become World Heritage. The process has been doing related with Bogor Botanical Gardens vision to protect and increasing value of the Gardens. The Bogor Botanical Gardens which is the oldest Botanical Garden in Indonesia has been applying change management strategy i.e. Management system, strategic planning, human resources planning and become center of excellence for international research. Based on the interview the effort to fight the Gardens as a Universal cultural Heritage are the first step to achieve a national identity and support the sustainable development of the World Heritage. The conservation efforts need to be understood and interpreted to have high benefits as a generator of economic growth, social, culture for the city of Bogor and society at large, in order to achieve a balance of environmental, security-safety and public health as well as thesustainability of the botanical gardens.

Keywords
Strategic change management, World Heritage Bogor Botanical Gardens

Topic
Corporate Governance and Strategic Management

Link: https://ifory.id/abstract/H4vJqyL8Dmjd

Corresponding Author
Muhammad Nashar

Institutions
Universitas Mercubuana

Abstract
This study is to analysis the implementation on change management in Bogor Botanical Gardens towards processing to become World Heritage. The process has been doing related with Bogor Botanical Gardens vision to protect and increasing value of the Gardens. The Bogor Botanical Gardens which is the oldest Botanical Garden in Indonesia has been applying change management strategy i.e. Management system, strategic planning, human resources planning and become center of excellence for international research. Based on the interview the effort to fight the Gardens as a Universal cultural Heritage are the first step to achieve a national identity and support the sustainable development of the World Heritage. The conservation efforts need to be understood and interpreted to have high benefits as a generator of economic growth, social, culture for the city of Bogor and society at large, in order to achieve a balance of environmental, security-safety and public health as well as thesustainability of the botanical gardens.

Keywords
change management, world heritage, Bogor Botanical Gardens

Topic
Corporate Governance and Strategic Management

Link: https://ifory.id/abstract/4UyN6ruXz7Dw

Corresponding Author
Zairil S.A.

Institutions
Mercu Buana University

Abstract
Abstract: The prospect of MICE industry in Banten Province is currently increasing rapidly, along with economic growth, advancing infrastructure and technology, business development and emergence of the largest exhibition venue in Southeast Asia "Indonesia Convention Exhibition" (ICE) that enables investors and event organizers to hold exhibitions or meeting. MICE industry players, especially ICE, still experience difficulties in finding competent employees in MICE field. Therefore this study aims to identify the competencies of human resources needed by MICE industry and factors that trigger obstacles and causes of lack of competent human resources, so that MICE industry players can get qualified and skilled workforce. This research method uses the literature study with descriptive and explorative approaches and observations of the author. It can be concluded that short of human resources for MICE is due to small number of state and private universities in Banten that provide MICE majors, low socialization and participation of Banten Provincial Government in promoting MICE to secondary schools so that students interest in learning MICE is low. This dilemma can be overcome if Regional Government plays an active role and cooperates with educational institutions or universities to facilitate MICE majors, intensify trainings and certify employees based on competency standards.

Keywords
MICE, Competentency, Certification, Banten Province

Topic
Tourism and Hospitality Management

Link: https://ifory.id/abstract/ZgGd4MQaBxKJ

Corresponding Author
Ni Luh Gde Lydia Kusumadewi

Institutions
Faculty of Economics and Business, University of Indonesia

Abstract
The objective of this study is to examine the impact of two types of agency problems (agency problem type II and agency problem type III) on firm value. The sample is 352 nonfinancial companies listed on Indonesia Stock Exchange (IDX) in five years from 2013-2017. The measurements of firm value were used Tobin-s Q. Data were collected and analyzed using least square regression model. It was found that agency problems type II and III have a negative effect with statistical significance on firm value using Tobin-s Q. The examination of this study is considered to have theoretical and practical implications. It contributes to the discussion about agency theory.

Keywords
agency problem type II and III, firm value, Indonesia

Topic
Accounting and Financial Management

Link: https://ifory.id/abstract/JxzfG738g9LU

Corresponding Author
Rudi Abdullah

Institutions
1. Department Of Accounting, Faculty of Economic, Universitas Muhammadiyah Buton. Jl. Betoambari No 36 Kota Baubau, 93712, Indonesia
2. Department Of Management, Faculty of Economic, Universitas Muhammadiyah Buton. Jl. Betoambari No 36 Kota Baubau, 93712, Indonesia
3. Department of Law, Faculty of Law, Universitas Muhammadiyah Buton. Jl. Betoambari No 36 Kota Baubau, 93712, Indonesia
4. Department of Development Economic, Faculty of Economic and Business, Universitas Halu Oleo. Kampus Baru Andonohu No 36 Kota Kendari, 93561, Indonesia

Abstract
Performance-based budgeting on the local government focuses on achieving public sector performance that is not only assessed from its financial aspects such as ratios and budget realization, but also includes non-financial aspects such as the use of performance indicators and assessment of community satisfaction levels. One of them is budget ratcheting. This study aims to determine the effect of the budget ratcheting on performance of the local government of Baubau City in terms of financial and non-financial aspects. The population was the local government of Baubau City that published financial statements from 2014 to 2016 and sampling method was through judgment sampling, namely the selection of samples with consideration of convenience. Data collection was done through direct observation and nonparticipant observation. This study uses descriptive and inferential analysis. The results indicate that Correlation Coefficient (R) was obtained at 0.871 meaning there is a correlation between budget ratcheting on the performance. It was due to increase in the planned budget and expenditure based on the realization of the costs obtained in the budget and expenditure in the previous period. Thus, the local government performance of Baubau City during 2014 to 2016 from the financial and non-financial sectors showed good conditions.

Keywords
Budget Ratcheting, Budget, Financial Performance, Non-Financial Performance

Topic
Accounting and Financial Management

Link: https://ifory.id/abstract/X4tkwGMFjdYb

Corresponding Author
Didin Hikmah Perkasa

Institutions
Institut Teknologi & Bisnis Kalbis

Abstract
This research was conducted to determine the effect of emotional intelligence, servant leadership and organizational commitment on organizational citizenship behavior. The object of this study was the staff of the South Tangerang City Education and Culture Office. The population of staff of the South Tangerang City Education and Culture Office is 90 employees. The sampling technique used is a saturated sample, ie all employees are sampled and with quantitative research methods. The analytical method used in this study is statistical analysis of multiple linear regression tests. The results showed that partially and together (simultaneous), emotional intelligence variables, servant leadership and organizational commitment influenced organizational citizenship behavior in the South Tangerang City Education and Culture Office.

Keywords
Emotional intelligence, Servant leadership, Organizational Citizenship Behavior

Topic
Human Resource Management

Link: https://ifory.id/abstract/zjtynMaZTrgN

Corresponding Author
Shifana Fitriana

Institutions
Universitas Indonesia

Abstract
The purpose of this study is to examine the relationship between enterprise risk management (ERM) and sustainability reporting quality on firm-s performance. This study argues that ERM is a risk management that focus on internal risk. On the other hand, companies need to also manage risks that arise from externals such as social and environmental risks. Sustainability activities as reported in sustainability report are one of the ways for companies to manage such risks. This study uses 695 observations from 305 nonfinancial listed companies in Indonesia, Singapore, Malaysia, Thailand, and Philippines during 2013-2018. Enterprise risk management measured by content analysis from risk management disclosure on annual report and sustainability reporting quality measured by scoring based on GRI-s database. Data were collected and analyzed using least square regression model. The result shows that enterprise risk management and sustainability reporting quality have positive effect on ROA. This evidence implies for company management that awareness of risk management and sustainability is needed to meet stakeholder expectations through improved performance. In addition, regulators also need to develop regulations related to sustainability for listed companies.

Keywords
enterprise risk management, sustainability reporting quality, ROA, least square

Topic
Corporate Governance and Strategic Management

Link: https://ifory.id/abstract/VMm39AGU8tCK

Corresponding Author
Yuli Harwani

Institutions
Universitas Mercu Buana
yuli_harwani[at]mercubuana.ac.id

Abstract
This study aims to determine the influence of the perception of product quality, price perceptions and promotion to purchase at Sari Roti. This research uses quantitative methods and a sample of 160 respondents who has made a purchase Sari Roti in the west KFT housing complex, west cengkareng, west Jakarta city using purposive sampling technique and data collection using questionnaire. Method used in this study is Partial Least Square (PLS), smart PLS 2.0. The study concludes: (1) product quality significant effect to purchasing decisions, (2) price perceptions negative effect to purchasing decisions, (3) promotion significant effect to purchasing decisions.

Keywords
Product quality, price perceptions, promotion, purchase decision decisions

Topic
Marketing Management

Link: https://ifory.id/abstract/jJMg2ecTAF7D