Indonesia Conference Directory

Corresponding Author
Abdurrahman Jalil

Institutions
a)Faculty of Business and Information Science, UCSI University
1, Jalan Puncak Menara Gading, Taman Connaught, 56000 Kuala Lumpur
*abdurrahman[at]ucsiuniversity.edu.my

Abstract
Digital social innovation is an emerging field that use digital tools for social change in order to solve a variety of issues in many areas such as education, health and environment. In the area of environment for example, digital innovations could be developed to help the society to dispose and collect recyclable waste in an appropriate way. From our survey on the waste disposal in Malaysia however, we have found that there is no digital application available for the society to properly dispose and collect the household recyclable waste. This study aims to design a digital solution for the society in order to provide them with a mobile application that could be used to track content level of recycling bins in their locations. The application is developed based on Rapid Application Development (RAD) methodology and run on Android platform. At the end of the study, we propose and discuss a model that we have developed for the solution, which could also be applied by other society to achieve the same goal. We conclude that an affordable digital social solution could be implemented by leveraging the current open source tools, low-cost hardware, crowdsourcing and cloud technologies.

Keywords
Digital social innovation, Recyclable waste, Mobile application, Rapid Application Development

Topic
Digital Social Innovation

Link: https://ifory.id/abstract/BZ8DfRVbxEWX

Corresponding Author
Rio Aurachman

Institutions
a) Telkom University
Jalan Telekomunikasi Nomor 1, Bandung 40257
*rioaurachman[at]telkomuniversity.ac.id

Abstract
In determining the number of optimal server in highway, a method is needed to automatically provides information when the queue is predicted will be too long. The approach taken is optimization mathematical modeling by modifying the queue formulation that has been developed. The Mathematical modeling process use methodology proposed by Daellenbach, starting from system modeling and followed with mathematical modeling along with verification and validation. We find mathematical models that can optimize the allocation server, adapting to the flow of vehicle. The focus of the findings is on the M/M/C queue system (The number of arrivals per unit memoryless time with Poisson distribution, memoryless service time with binomial distribution, and more than one servers).

Keywords
Queue, M/M/C, Mathematical Model, Highway, Optimization

Topic
Smart City

Link: https://ifory.id/abstract/6EmHRuUPMZJy

Corresponding Author
Mariati Norhashim

Institutions
(a) Faculty of Management, Multimedia University, Jalan Multimedia, Cyberjaya, Selangor, Malaysia
mariati.norhashim[at]mmu.edu.my
(b) Al Madinah International University, Pusat Perdagangan Salak II, No, 18-G, Jalan 2/125e, Taman Desa Petaling, 57100 Kuala Lumpur

Abstract
Research has shown that many accounting jobs are ripe for takeover by Smart Technology, Artificial Intelligence, Robotics, and Algorithms (STARA). The future for the finance and accounting function rests in human only activities and human and machine hybrid activities. This paper explores the challenges faced by Small Medium Practitioners of accounting and business services in the face of the changing competitive landscape brought about by automation and artifical intelligence. The authors reviews research done by professional bodies as well as in academic literature to discuss changes that SMPs may need to make using Teece Business Model Design framework to ensure sustainability of their practice in the digital era. SMPs will need to review the services they provide and the service delivery methods of existing work to be able to create value in an efficient and effective manner that would entice customers thus ensuring their survival. Thus development of a business model that focuses on the customer segmentation, value propositions and delivery channels of these services that leverages on technology would help business success. Transformation of the accounting profession is sorely needed to make them ready for Industrial Revolution 4.0 era and beyond.

Keywords
Business model, Accountants, SMP, Digital, I.R, 4.0

Topic
Digital Technology For Business

Link: https://ifory.id/abstract/h7LCxVgdZpTX

Corresponding Author
Edbert Setiadi

Institutions
a) Master of Management, Faculty of Economics and Business, Universitas Indonesia
Kampus UI Salemba, Jakarta, Indonesia
*setiadi.edbert[at]gmail.com
b) Faculty of Economics and Business, Universitas Indonesia
Kampus UI Salemba, Jakarta, Indonesia

Abstract
The emergence of technology offers several opportunities for business owners to expand their markets and challenges to improve its business. The main purpose of this paper is to help the owner of Liliana Collection, a small medium retail Children Clothing store located in Central Jakarta to gain better understanding on how to improve its business operation specifically in marketing distribution and inventory management system. This research used qualitative approach. Data were collected from in-depth interviews, observation and questionnaire survey to customers. The data then were analysed using PEST Analysis, Marketing mix, STP analysis, Business Model Canvas and SWOT analysis. The findings were analysed using Gap Analysis and Pareto Analysis. Key findings revealed that Liliana Collection has traditional marketing distribution and inadequate inventory management system. Based on these findings, E-Commerce channel was adopted in expanding the marketing distribution channels and an inventory management application was used to help the owner in recording its inventory transactions. The implementations then carried out along with coaching process to educate the owner about the standard operating procedure (SOP) related to these two issues in order to make the execution successful. Therefore, these implementations were necessary to improve Liliana Collection business competitiveness.

Keywords
E Commerce, Digital Marketing, Inventory Management System, SME, Technology Adoption, Liliana Collection

Topic
Digital Technology For Business

Link: https://ifory.id/abstract/rKEZYqDkybxB

Corresponding Author
Sammy Agustinus Santana

Institutions
University of Indonesia

Abstract
PD.Dan-s its a Micro, Small and Medium Enterprises (MSMEs) located in Central Jakarta, Indonesia which has a business of building material stores for 30 years and has a turnover of around 1.6 - 2.4 billion per year. Based on the business coaching process conducted, the researcher collected data through interviews, observations and secondary data from PD. Dan- S. Based on the results of data collection and data analysis, researchers concluded that the main problem in PD. Dans is about the absence of a sales and inventory systems record, so PD.Dan-s does not know about the current inventory value, price list, supplier list, current inventory. The purpose of this study is to help PD.Dan-s solve problems through the development of sales and inventory systems record. The implementation of this business coaching results in recording actual PD.Dan-s sales and inventory reports through sales and inventory systems to help PD.Dan-s in managing inventory.

Keywords
Business coaching, Inventory Management, Sales System

Topic
Entrepreneurship

Link: https://ifory.id/abstract/Cv4hMawjFbRQ

Corresponding Author
Leonardo Ong

Institutions
Telkom University

Abstract
SAP Business One (SAP B1) is one of the most used Enterprise Resource Planning system for small and medium enterprise because of cost compared to other SAP package. But SAP B1 do not come in handy to handle some feature like Stock Opname in warehouse. Stock Opname is process to check whether stock in the system is the same in the reality. Usually companies that have logistic do Stock Opname once or more in a year depends on their industry. Therefore add-on to manage Stock Opname is needed. This add-on will be developed in Website and Android mobile application. The development use SCRUM as framework to manage time and quality of the system. To support the Android mobile application, there is a barcode scanner and solution disconnected scenario feature to make application still usable without internet connection. These system will allow worker to maximize their productivity while doing Stock Opname and also integration with SAP B1 so company will have integrated system.

Keywords
SAP Business One, Stock Opname, SCRUM, Agile, Mobile Application, Android Application, Barcode Scanner, Solution Disconnected Scenario

Topic
Digital Technology For Business

Link: https://ifory.id/abstract/VmvwEfk82ux3

Corresponding Author
Thein Oak Kyaw Zaw

Institutions
Multimedia University, Jalan Multimedia 63100 Cyberjaya, Selangor, Malaysia, Faculty of Economics and Business, Telkom University, Bandung 40257, Indonesia

Abstract
Abstract The finance and accounting domain today require institutions of higher learning to produce competent graduates who are familiar with digital soft skills. These include Blockchain, e-audit, Big data, cryptocurrencies, auditing on the cloud, softbot counselling, robotics in business process automation, peer to peer transactions, application of artificial intelligence in treasury related work and crowd funding. The voguishness of technology usage in the digital economy today has become an impelling force to the accounting and finance profession. Some critical views from the job industry suggest that graduates must possess certain FinTech skills to provide expert counsel which they aren-t able to do at the moment. Industry experts argue that the lack of skill set will definitely impact on recruitment and create pressure for reform in institutions of higher learning to prepare students to fill that gap. FinTech enabled platforms result in disruption to the accounting workforce as newer emerging business models and processes are slowly rising across banking, finance, audit and integrated reporting. In this paper we present findings of top ten skills needed in terms of FinTech readiness that should be included in existing curriculums offered at the tertiary level from expert opinion gathered by relevant stakeholders.

Keywords
Digital age, FinTech, Analytics, Pedagogy, Curriculum

Topic
Financial Technology

Link: https://ifory.id/abstract/7awHmAX2E8Ld

Corresponding Author
Lilian Anthonysamy

Institutions
Faculty of Management, Cyberjaya, Selangor, Malaysia

Abstract
Digital technology have changed the way university students approach learning because it has become a necessity and an integral part of their lives. University students are accustomed to using their digital devices for almost anything such as communication, collaboration, accessing multiple source of information for solutions, etc. Although these digital generation are undeniably engaged with technologies and they are very comfortable and confident using technology to accomplish tasks, many educators tend to assume that students today have digital literacy. Surprisingly, current studies reveal that students do not have the required digital literacy skills for online learning. Furthermore, scholars mentioned that individuals level of digital literacy affects a student-s performance positively. This paper presents the deficiencies of digital literacy among university students in a digital learning environment in higher education, implications of these deficiencies and suggests some measures to reduce these deficiencies.

Keywords
Digital literacy , higher education, university students

Topic
Digital and Innovative Education

Link: https://ifory.id/abstract/yeB2WgXfbdtV

Corresponding Author
Didit Widiatmoko Soewardikoen

Institutions
School of Creative Industries Telkom University
Jalan Telkomunikasi - Terusan Buah batu - Bandung

Abstract
An important element for the development of the Creative Industry is the Small Medium Enterprises whose numbers always increase every year. They need promotional media for marketing their products. For a long time, print-based media such as posters, leaflets, catalogs, x-banner has become the main choice for Small Medium Enterprises to promote their business. Consideration of costs that are far cheaper than Above the line advertisements such as television, radio and magazines are one reason. However, currently print-based media are no longer the top choice for small entrepreneurs. This research was conducted to examine the reasons why Small Medium Enterprises chose new media based on digital. Using the phenomenology approach, data collection through interviews and observation, data analysis using a comparison matrix and assessment matrix. The results of this study are expected to be the basis for designing and selecting promotional media suitable for Small Medium Enterprises.

Keywords
Small & Medium Enterprises, Digital Promotion Media

Topic
Digital Marketing

Link: https://ifory.id/abstract/LgCb62Q4nhry

Corresponding Author
Prima Sembiring

Institutions
Faculty of Business and Economy, University of Indonesia
Jl. Salemba Raya, RW.5, Jakarta, Indonesia
*sembiring.prima[at]ymail.com

Abstract
This research aims to evaluate financial performances of PT. Tigaraksa Satria, Tbk (TGKA) and PT. Enseval Putra Megatrading (EPMT) as a distribution company using Economic Value Added (EVA) approach during period of 2014 to 2017. This research uses financial report that were obtained obtained from IDX website, company-s website and interview. The research proves that the financial performance of the two distribution companies for period 2014-2017 show a positive results (EVA>0). In 2014 EVA of TGKA was Rp162.674.706.763 and EVA in 2015 increased to Rp191.395.182.514. In 2016 TGKA created EVA Rp175.608.568.953 and increased to Rp180.518.201.890 in 2017. For EPMT in 2014 created EVA Rp266.090.979.215, EVA in 2015 Rp287.795.995.923 and for 2016 EVA of EMPT increased to Rp310.978.500.588. As for 2017, EVA of EPMT reduced to Rp227.805.590.090. The result of the research shows that TGKA and EPMT as Distribution companies create value for investors

Keywords
EVA, EVA Metrics, Company-s Performance

Topic
Strategic Management & Ecosystem Business

Link: https://ifory.id/abstract/upwQmB7gFfZn

Corresponding Author
Nova Maulida

Institutions
Telkom University

Abstract
This study analyzes the Effect of Job Placement and Workload to Performance of the Pendamping Program Keluarga Harapan in Kabupaten Bandung. Based on the research background, the authors conducted a study with the hypothesis that there is a significant influence between work placements on the performance of the Pendamping Program Keluarga Harapan in Kabupaten Bandung, there is also a significant effect between workload on the performance of the Pendamping Program Keluarga Harapan in Kabupaten Bandung and the influence of placement and workload on the performance of the Pendamping Program Keluarga Harapan in Kabupaten Bandung. The research method used is a quantitative method. The sampling technique used was by using saturated sampling, where all members of the population were sampled, namely 310 people who be Pendamping Program Keluarga Harapan. This study uses a type of clausal investigation and uses a cross sectional time to implement it. The type of data used is secondary data. This study also uses the help of SPSS 24 software to process questionnaire data. The procedure of data collection is done by distributing questionnaires. Meanwhile, the analysis of the study uses a quantitative approach using descriptive analysis, multiple regression analysis, partial testing and hypothesis testing. And the results showed that work placement and workload had a positive and significant influence on the performance of the Pendamping Program Keluarga Harapan in Kabupaten Bandung. This means that the higher the work placement and workload it will improve the performance of Pendamping in the Program Keluarga Harapan with a contribution of 31.6% and the remaining 68.4% explained the influence of other factors on performance not examined in this study such as leadership, motivation, professionalism , organizational culture and so on.

Keywords
Work Placement, Workload, Performance.

Topic
Digital Talent Management

Link: https://ifory.id/abstract/BYfdqZehGXcU

Corresponding Author
Shereen Khan

Institutions
Multimedia University

Abstract
This paper examines on the increase of cybercrimes in Malaysia and how this issue should be resolved. Cybercrime which is also known as computer crime, involves the use of a computer as an instrument to further illegal ends, such as committing fraud, trafficking in child pornography, intellectual property, cyberbullying, stealing identities or violating privacy. There are several legislations covering the cybercrime, but statistics show that there is an increase of cybercrime in Malaysia. Cybercrimes involving losses of RM67.6 million in 2,207 cases were reported in the first three months of 2019. Cybercrimes are a serious threat to the people as these frauds can cause them to lose hundreds of thousands of dollars of their hard-earned money. In fact, losses involving cybercrime, especially online scams, have been on the rise since 2017. Fraud cases alone in cyberspace have jumped 20 percent in 2018, excluding the other top cybercrimes such as intrusion, spam and malicious code. Thus, the objective of this paper is to investigate and examine on the efficiency of existing legal and regulatory framework in combating cybercrime and to further investigate and examine how this issue is handled in other jurisdictions. The main objective is to recommend whether to enact a new legislation to address all types of cybercrime including cyberbullying which is a serious crime committed among the students. Both qualitative and quantitative analyses were used and comparative study was conducted by analysing the practice in other jurisdictions specifically with the United Kingdom and the United States as well as selected interviews were conducted with related Government Agencies. A survey was conducted from the general public to capture the public opinion on this issue.

Keywords
cybercrimes; legislation; digital governance

Topic
Digital Government

Link: https://ifory.id/abstract/TbfBWLVNd6h2

Corresponding Author
Intan Soraya Rosdi

Institutions
Faculty of Management, Multimedia University, Cyberjaya, Malaysia

Abstract
Continuous renewal of organizational knowledge is crucial for firms intending to produce innovative outputs. For SMEs, external sources of knowledge becomes especially important as their internal knowledge is relatively limited compared to that of large organizations. Based on a model of knowledge-driven innovation in SMEs, this study examines the perception and behavior of 221 employees in innovative Malaysian SMEs with regards to how their choices of using specific types of external knowledge sources subsequently influence the types of innovation produced by their firms. Results show that the employees use of either market-oriented or scientific-oriented knowledge sources determine the type of innovative outputs for their firms i.e. incremental or radical innovative outputs.The main contribution of this study is the emphasis on how employees knowledge acquisition behavior significantly impacts innovation at firm level.

Keywords
SMEs, knowledge management, knowledge sources, innovation, intellectual capital

Topic
Strategic Management & Ecosystem Business

Link: https://ifory.id/abstract/eMW8D7HPufJj

Corresponding Author
Waqas Ahmed

Institutions
a) UniKL Business School (UBIS), Universiti of Kuala Lumpur (UniKL), Kuala Lumpur, Malaysia
*sheikhmhizam[at]unikl.edu.my

Abstract
Big data analytics stimulates the predictive analysis and strategic decision making to attain the organizational goals. Without comprehension of individuals- mindset towards the implementation, the technology can be muffed to lose its value. Proper adoption of system based on digital talent skills requires employees- enablement level. Aim of this study is to theorize the factors towards acceptance of BDA from employee-s perspective. This research takes Big Data analytics adoption as study context and applies the Technology Acceptance Model (TAM) as theoretical foundation. This paper assesses the BDA acceptance related studies and tenacity the vital concepts with TAM model towards employees- acceptance of information system at workplace. Big data dimensions, organizational dexterity, Task-Technology fit (TTF) and self-efficacy are appeared to be the fortifying element in this study as external constructs with TAM. The theoretical model is projected to well elucidate the intended approach of employees to deal the Big Data Analytics. This conceptual study will facilitate the literature by casting the light on individual level technology change apprehensions and stipulates the thoughtful to organizations also in order to well tech-equipped their workforce.

Keywords
Big Data Analytics, Technology Acceptance Model (TAM), Digital Skills, Digital Dexterity, Task-Technology Fit (TTF)

Topic
Digital Talent Management

Link: https://ifory.id/abstract/mZgvDcndAzLx

Corresponding Author
Rery Suryani

Institutions
a) School of Industrial Engineering, Telkom University
Jalan Telekomunikasi Nomor 01, Sukapura, Dayeuhkolot, Kota Bandung, Jawa Barat 40257
shin.rery[at]gmail.com

b) Telkom University
Jalan Telekomunikasi Nomor 01, Sukapura, Dayeuhkolot, Kota Bandung, Jawa Barat 40257
wahyuwicaksono[at]gmail.com

c) Telkom University
Jalan Telekomunikasi Nomor 01, Sukapura, Dayeuhkolot, Kota Bandung, Jawa Barat 40257
muharman.lubis[at]gmail.com

Abstract
Many companies apply information and communication technology to improve their work efficiency, so that it becomes one of the solutions that will later be able to increase the level of competition in the company[1]. Software that is widely used is Enterprise Resource Planning (ERP). Although the ERP system offers benefits for the adopting company, not all companies benefit directly. Currently adopters of ERP systems that experience a lot of success are middle-class companies engaged in the culinary industry. By implementing an ERP system the company can support operational and marketing activities. The business process of a company that is mutually integrated can make it easier for companies to run their business, thus making ERP the main business strategy[2]. This study aims to determine the main factors for the success of ERP implementation amid the many failures experienced by the company. The object of this research is a company engaged in the culinary industry using observation and interview methods.

Keywords
Enterprise resource planning; Culinary industry; Critical success factor

Topic
Digital Technology For Business

Link: https://ifory.id/abstract/EcnK3ZbRepCm

Corresponding Author
Annisa Rifqi Muafah

Institutions
1) Telkom University
Jalan Telekomunikasi Nomor 01, Sukapura, Dayeuhkolot, Kota Bandung, Jawa Barat 40257
icha.annisa98[at]gmail.com

2) Telkom University
Jalan Telekomunikasi Nomor 01, Sukapura, Dayeuhkolot, Kota Bandung, Jawa Barat 40257
wahyuwicaksono[at]gmail.com

3) Telkom University
Jalan Telekomunikasi Nomor 01, Sukapura, Dayeuhkolot, Kota Bandung, Jawa Barat 40257
muharman.lubis[at]gmail.com

Abstract
The ERP system is a computer-based system designed for process transactions within the organization and facilitates integration, and planning, production, and responding to customers in real-time (Oleary, 2001). One of the objectives of the ERP system is the automation and integration of corporate business processes. However, in practice, not all companies implementing ERP systems succeed in their implementation process, there are many companies that fail to implement the ERP system, as disclosed by Standish Group stating that only 10 percent of companies are successfully implementing ERP, 35 percent of projects canceled and 55 percent experienced delays (Suroso, 2013). Based on these problems, with qualitative research methods based on data collection using interviews and observations, the purpose of this paper is to analyze and conclude critical success factors of ERP implementation in textile industry, formulates why companies in textile industry want to implement ERP, and identifying the essence of ERP implementation in the company of textile industry.

Keywords
Enterprise Resource Planning, ERP in textile industry, essence of ERP, critical success factors of ERP implementation, implementation of ERP

Topic
Digital Technology For Business

Link: https://ifory.id/abstract/ngpqwDT2cz4Z

Corresponding Author
Hasni Mohd Hanafi @ Omar

Institutions
a) Faculty of Management, Multimedia University, Malaysia
b) Faculty of Management, Multimedia University, Malaysia hasni.hanafi[at]mmu.edu.my

Abstract
Internal audit function is expected to add value to the organisation by contributing towards the governance and risk management. Internal auditors assist in providing objective and relevant assurance to the management team. Therefore, it is crucial for internal auditors to be effective in carrying out their duties. The purpose of this paper is to examine two factors that may have an effect towards the internal audit effectiveness through the management support and internal auditors- competency. This paper will utilise experimental approach with multiple 2 x 2 factorial designs. Management support will be explored through two variables namely trainings and resources, while the internal auditors- competency will be explored through their professional qualification and experience. Studies have indicated that both management support and internal auditors- competency could lead to a positive relationship towards the effectiveness of internal audit function. The survey will be collected through a questionnaire that will be sent to the members of The Institute of Internal Auditors. Findings from the study should assist the management to focus on the type of resources needed to be deployed in maximising the capability of their internal audit team.

Keywords
Internal Audit Effectiveness, Management Support, Internal Auditors Competency

Topic
Strategic Management & Ecosystem Business

Link: https://ifory.id/abstract/fuzxURw7KTkj

Corresponding Author
asep sufyan muhakik atamtajani

Institutions
Asep Sufyan Muhakik
Industrial Design, School of Creative Industries, Telkom University, Bandung, Indonesia

Abstract
Accessories have many different functions. In The Way Accessories Have Been Used As Media In Getting Protection, Artistic Views, Currencies, Symbolism, And As Functional Objects. Filigri Or Trap Comes From The Word "Cift-Fill" Which Means Clamping Work. Filigri Is One Of The Metal Working Techniques By Combining A Wire Slap That Is Clamped One With Another To Be A Particularly Cool Decoration Or Shape. Jewelry is always synonymous with relating to organic forms. But most adapt from the flowers that are in the garden. Fruits are very rarely used as part of inspiration. Teen Segmentation is a promising business prospect, at this time filigri has a special class in its specialization side. Because of that, the Author Attempts to Design and Realize Some of the Filigree Jewelry Character in a Jewelry Accessory for Teenagers.

Keywords
Accessories, Jewelry, Filigri, Teenagers

Topic
Design, Innovation, And Brand Management

Link: https://ifory.id/abstract/kauUzpy3btXZ

Corresponding Author
Ilmi Fitri

Institutions
a) Telkom University
Jl. Telekomunikasi Jl. Terusan Buah Batu No.01, Sukapura, Dayeuhkolot, Kota Bandung, Jawa Barat 40257
*fitriilmi.student.telkomuniversity.ac.id

Abstract
Rate of adoption of mobile banking services does not reach the expected level, especially in developing countries. This study uses the UTAUT2 model and uses price value variables, hedonic motivation, social influence, trust, performance expectancy, effort expectancy, behavioral intention, facilitating conditions and adoption. The purpose of this study is to determine the effect of price value variables, hedonic motivation, social influence, trust, performance expectancy, effort expectancy on behavioral intention, trust and effort expectancy variables on performance expectancy, variable facilitating conditions on adoption, and indirect effects of price value variables, hedonic motivation, social influence, trust, performance expectancy, effort expectancy towards adoption. The research method uses a quantitative approach. Data collection was conducted on Bank Mandiri users of mobile banking services with 241 respondents. This study uses a structural equation model (SEM) and uses an ordinal scale with 34 questions. The results of this study indicate the variable hedonic motivation has a significant influence on behavioral intention. Trust shows a significant influence on performance expectancy. Behavioral intention and facilitating conditions have a significant influence on adoption. Hedonic motivation is the variable that has the most influence on the adoption indirectly on Bank Mandiri mobile banking.

Keywords
Adoption;Customers;Mobile Banking;UTAUT2

Topic
Financial Technology

Link: https://ifory.id/abstract/zVwren6EjbGv

Corresponding Author
Indrawati Indrawati

Institutions
Faculty Economics & Business,
Telkom University
Bandung, Indonesia
indrawati[at]telkomuniversity.ac.id

Faculty Economics & Business,
Telkom University
Bandung, Indonesia
nadyaputripradhina97[at]gmail.com

Subhash Kizhakanveatil Bhaskaran Pillai
Professor, Goa Business School, Goa University,
Taleigao Plateau, Goa – 403206, India

Abstract
In parallel with the Internet advancement in Indonesia that develops rapidly, internet banking increased to 17 percent, from 150 million transactions in 2012 to 406 million transactions in 2016. ABC application is one of the digital banking service in Indonesia, one of the revolutionary banking application that was designed and developed by Bank ABC. Initially, ABC gained 3 million application downloaders with 700 hundred thousand of dynamic users in Indonesia. In order to increase the customer base, Bank ABC needs to understand the significance of factors which influence the consumers- intention toward using the application ABC continuously. To find out the factors influencing the use of the application ABC, present study used modified Unified Theory of Acceptance and Use of Technology 2 model. The data were collected from 432 valid respondents selected based on purposive sampling technique. The result revealed three main which influences continuance intention adoption of application ABC, and they are Trust, Habit and Price Saving Orientation, Trust being the highest and Price Saving Orientation the lowest. The model can predict strongly the continuance intention of consumers towards application ABC in Indonesia since the R2 is 71%. Hence, the result of this study may be used by Bank ABC to keep up the continuance intention of consumers towards the application ABC adoption by focusing on the identified factors.

Keywords
Continuance Intention, technology adoption, ABC, modified UTAUT2, Indonesia

Topic
Digital Technology For Business

Link: https://ifory.id/abstract/mTjDwWdMrb4R

Corresponding Author
Indrawati Indrawati

Institutions
1 and 2 Faculty Economics & Business,
Telkom University
Bandung, Indonesia
indrawati[at]telkomuniversity.ac.id


3. Professor, Goa Business School, Goa University,
Taleigao Plateau, Goa – 403206, India
Email: subhash[at]unigoa.ac.in

Abstract
In 2018, Indonesia was in the sixth world rank with an estimated 123 million internet users. There are many kinds of business come up by exploiting the development of internet, one of them is the appearing of varied mobile application in Indonesia focusing either on local or foreign products. One of the businesses which based on application in hospitality service is Airbnb. Airbnb is the biggest online marketplace which registers and rent the hospitality service such as home, apartment, or villa, for spending holiday out of the town or abroad. Airbnb expanded its business in Indonesia because Indonesia is considered as one of the most important market in Asia Pacific region and the data show that Airbnb-s growth in Indonesia keeps rising every year. Due to the successful growth of Airbnb application creates opportunities to upgrade the positions of Airbnb by knowing factors that influence its customers in continuing using Airbnb application. This study intended to measure factors influencing user-s continuance intention of Airbnb application in Indonesia by using a Modified Unified Theory of Acceptance and Use of Technology 2 Model. The data were gathered from 400 valid respondents in Indonesia chosen by purposive sampling technique. The result revealed that the factors influence continuance intention adoption of Airbnb application from the highest to the lowest respectively are Habit, Trust, Hedonic Motivation, Price Saving Orientation, and Facilitating Condition. The model can predict strongly the continuance intention of consumers towards Airbnb application in Indonesia since the R² is 80.6%. This model can be used by Airbnb management to improve the continuance intention of consumers towards hospitality service adoption by consideration of those factors.

Keywords
Technology Adoption, Modified UTAUT2, Continuance Intention, Hospitality Service Application, Indonesia.

Topic
Digital Technology For Business

Link: https://ifory.id/abstract/39vGUYTPLruw

Corresponding Author
Zarehan Selamat

Institutions
Multimedia University
PersiaranMultimedia
63100 Cyberjaya
Selangor
Malaysia

Abstract
In recent years, there has been a rising interest in the issue concerning the financial literacy of the young societies from the academic community, financial institutions, organization, consumers, government agencies, and policy makers. This is because financial matters are an important part of everyday life for individuals and an ability to manage the financial is essential to being successful in life. In this context, the purposes of present study is to investigate the level of financial literacy of young generation in Malaysia. Specifically, it will examine the relationship between financial literacy and financial behavior. Major findings show that, financial literacy has a positive impact on financial behavior amongst individuals. Financially literate people would have better understanding, skill and are more capable of organising their financial affairs. Indeed, many factors were actually influenced the level of financial literacy among individual. To the best of our knowledge, there are not many known research investigating the relationship between financial behaviors of college students in the context of a developing country. Thus this study intends to contribute to the literature and fill the research gap related to financial literacy in the context of the Malaysian market.

Keywords
Financial literacy, behaviour, financialattitude, young generation, Malaysia

Topic
Strategic Management & Ecosystem Business

Link: https://ifory.id/abstract/FhWMZH2YCD7a

Corresponding Author
Syamini Segaran

Institutions
Multimedia University, Malaysia

Abstract
Introduction The telecommunications industry have contributed positively to the Malaysian economy, as reported by the Department of Statistics of Malaysia. The expansion of the industry is vital to ensure prosperity of areas i.e. Internet of Things and Digital Financial Services. Despite the growing number of licensees, the cancellation rate of the Individual licences have been rising from 2007 till 2017. Financial difficulties appear to be the source of these firms- licence cancellation. Malaysia may not be able to achieve its 2020 national agenda to become full national digital economy if the problem continues to exist. Aim of the study The aim of the research is to investigate the performance of the NFP and NSP Individual licensees- financial status to assess the extent of the financial performance-s influence on the cancellation, non – renewal and surrender statuses of these licences. Method Our sample consists of the financial information of the six major operators in the industry and 2 operators who have exited the industry. Profitability, liquidity and the solvency ratios were computed for 5 years. Regression analysis was employed to test the impact of financial performance for selected licensees. Results Results obtained shows that there is no relationship between the financial performances (profitability ratios) with the liquidity ratios although a strong relationship is observed between the financial performance and the solvency ratios. The research found that the financial performance of the firms impacts the cancellation, surrender and non-renewal of the firms- licences. The firms also contributes significantly to the GDP of this particular industry. Conclusion The overall GDP of the country is influenced by the decrease of percentage share by the telecommunications industry contributed by the exit of the firms- holding the NFP and NSP Individual licences. Results of this study have significant implications for the Malaysian government to achieve the proliferation of Internet of Things for the Sustainable Smart City initiative.

Keywords
Malaysian telecommunications industry, financial ratios, financial performance, network facilities provider, network service provider, regression, GDP

Topic
Strategic Management & Ecosystem Business

Link: https://ifory.id/abstract/TnQKhYj9UXGN

Corresponding Author
Akrom Dharmiko

Institutions
Telkom University
Master of Management
Faculty of Economics and Business

Abstract
In 2012 Telkomsel is having company transformation to keep growing and be sustain in digital age. Transformation is not only on the business model but also the company competency is changed. In 2017 Telkomsel have implemented Go Beyond competency training for its employee. The purpose of this research is to find out and conduct in-depth studies to review Go Beyond competency training and its impact on the performance of employees in Telkomsel Regional Jabar. The method in this study used a questionnaire from 110 employees. Data processing and analysis using SmartPLS version 3.2.8. Based on the results of data processing, it was found that content of training, training methods, and training facilities had a positive and significant influence on employee performance. Length of training time has a negative and not significant effect on employee performance, and instructors attitude and skill have a negative and significant influence on employee performance. The conclusion obtained in this study is that companies need to improve the content of training, training methods, and training facilities that have an effect on employee performance. Then need to make improvements for the length of training time and the instructor attitudes and skills variables.

Keywords
content of training, training methods, instructor attitudes and skills, length of training time, training facilities, and employee performance variables

Topic
Digital Talent Management

Link: https://ifory.id/abstract/BAYWUHcgCT6f

Corresponding Author
nuryakin NURYAKIN

Institutions
Universitas Muhammadiyah Yogyakarta

Abstract
This research aims is to analyze the effect of green product innovation and green product advantage on green SMEs Batik performance in Yogyakarta Regency. This study was collect from 200 manager or owner of SMEs Batik in Yogyakarta regency, Indonesia. This study distributed from the batik SMEs industry of manager or owner Bantul Yogyakarta, Indonesia. This research use purposive sampling methods to the collecting data process. The result of this study show that green product innovation has a significant positive effect on green product advantage and green SMEs performance. Furthermore, the green product advantage has a mediating effect on green product innovation and green SMEs performance.

Keywords
green product innovation, green product advantage, green SMEs performance

Topic
Strategic Management & Ecosystem Business

Link: https://ifory.id/abstract/GrTRfDNZ9hex

Corresponding Author
Adityawarman Adityawarman

Institutions
a) Indonesian Agency for Meteorology, Climatology, and Geophysics (BMKG)
*adityawarman[at]bmkg.go.id
b) University of Indonesia

Abstract
Having employee with high innovative work behavior (IWB) is one option for organization to be more innovative in order to adapt to rapid changes and maintain its performance. Although the workplace climate that management creates is playing a significant role, there are other factors required for successful innovative work behavior. This article build on the research on the important of both internal and organizational factor that effect IWB. Servant Leadership, a leadership style that promotes the wellbeing of employees as the organizational factor and Learning Goal Orientation (LGO), a form of employee-s dispositional trait as the internal factor. We also propose the role of Psychological Capital (PsyCap) as employee-s psychological resources to manage the process of innovative work behavior. We found that the both internal and organizational factor draw from the employee psychological resources to generate IWB. While Servant Leadership builds a safe environment and LGO provide engagement in jobtask, PsyCap help employee to take a proactive role in innovation.

Keywords
Innovative behavior, Servant Leadership, Learning Goal Orientation, Psychological Capital

Topic
Strategic Management & Ecosystem Business

Link: https://ifory.id/abstract/FkJhp2A9mHqv

Corresponding Author
Sugiyanto -

Institutions
Master of Management, Institut Manajemen Koperasi Indonesia (Ikopin), Jatinangor 45363 - Indonesia
giyant2000[at]ikopin.ac.id

Abstract
The use of information technology has an impact on the rapid innovation in the field of financial services that has become a trend in Indonesia, and has an impact on changing peoples lifestyles in conducting financial transactions. This condition is in accordance with the demands of a fast-paced community life using information technology. One of the developing financial technology business model is Crowdfunding or peer to peer (P2P) Lending. P2P Lending as a service to help small medium enterprises capital (especially SME-s Start Up) to be able to borrow funds even though they dont have a bank account. However, as a relatively new financial services business, it is certainly not separated from problems, such as legal problems, money lending, data hacking, financial technology business risks such as the risk of default, scam risk, misuse of client data, high interest rates and so on. Financial technology business risk is expected to increase, which is marked by the increasing number of financial technology companies that are closed by the “Otoritas Jasa Keuangan (OJK)” due to various violations. Efforts to reduce these various risks, especially for the P2P Lending model that is held by many individuals, must be managed institutionally, such as limited liability companies or cooperatives. for the second institution there has not been much practice in Indonesia. This study is to study descriptively the phenomenon based on references of technology financial, cooperatives, related regulations and cooperative business practices in the field. So that results can be obtained that there are advantages and at the same time can reduce risk by utilizing cooperatives as executors of the financial services business P2P Lending model. The study shows that, if the P2P Lending model is organized by cooperatives, only changes the conventional financial services business model by using information technology, business entities become formal, service users are members of cooperatives partly as owners that has fund and other members as a user those who need funds (SME-s) thus reducing the risk of default, scam, misuse of client data and interest set cheaper because agreement of members. This study can be concluded that by utilizing cooperative institutions held in accordance with their identity, various problems and risks of financial services business P2P Lending model can be minimized.

Keywords
Financial Technology, P2P Lending, Risk and Cooperative Organization

Topic
Financial Technology

Link: https://ifory.id/abstract/VL8FxCUzYjdR

Corresponding Author
gieti cahya wulan pratami

Institutions
School of Economics and Business, Telkom University, Indonesia

Abstract
Indonesia has several communities with special needs. Many of them work in the fields of farmers and laborers. Bandung has a social rehabilitation center for people with eye sensory disabilities. It is called Wyata Guna Bandung which is known that most of the graduates work at massage parlors. This study uses qualitative data and collected by purposive sampling technique which was obtained from the results of in-depth interviews with stakeholders which included society, academics, company, and the student of wyata guna. Also, This study reports the application of the Soft System Methodology (SSM) in the Wyata Guna Bandung Social Rehabilitation Center for People with Eye Sensory Disability. The purpose of this study is to identify the form of the social entrepreneurship model for blind people with a soft system methodology approach. Using the theory of social entrepreneurship, this study applies the Soft system methodology at each stage which analyzes and explores how each stakeholder thinks. This study only summarizes the preliminary results because it requires further study to analyze the application of the system in the Wyata Guna Bandung. Keywords: Soft System Methodology (SSM), social entrepreneurship, social entrepreneurship model.

Keywords
Soft System Methodology (SSM); social entrepreneurship; social entrepreneurship model

Topic
Entrepreneurship

Link: https://ifory.id/abstract/kaEweyUjMhnJ

Corresponding Author
Maria Sugiat

Institutions
a) Faculty of Creative Industry
Telkom University, Bandung Indonesia
mariasugiat[at]telkomuniversity.ac.id

b) Faculty of Business and Economics
Telkom University, Bandung Indonesia

Abstract
Revolution 4.0 has had a huge impact on changes in the business landscape of the mortgage business as a result of technological changes, changes in peoples lifestyles and changes in global business. Therefore, PT. Pegadaian needs to innovate in marketing to get a new segmentation of the market, millennial customers to strengthen the old market, not eliminate the old customers. So that PT. Pegadaian transforms digital technology by launching new products based on digital finance and changing the image of new companies in the community. The purpose of this research is to analyze marketing innovation strategies that have been carried out by PT. Pegadaian in relation to the transformation of digital technology. The data used in this study are the results of surveys and interviews and supported by secondary data online. The method used in this study is the SWOT analysis approach to the marketing innovation product implementation of PT. Pegadaian. The results of this study show the strength of having a long experience, 118 years. So that there is high trust from old customers. However, there is a weakness, considering that the age of old customers is over 45 years, so changes in segmentation to millennial need to be considered changes in human as users who are able to adapt or need to socialize the development of this product, so as not to eliminate old customers. The opportunities of this company are changes in behaviour towards gold and pawn, the emergence of new opportunities, the increasing use of digital business, the emergence of innovative business models to serve customers, and changes in regulations. Then for the threat there are weaknesses in technology adaptation in customers, the existence of private mortgage, the advancement of banking as competitors and the existence of fintech.

Keywords
Digital Transformation, Marketing Innovation, Millennials, Pawn Company, SWOT

Topic
Strategic Management & Ecosystem Business

Link: https://ifory.id/abstract/ceHBad8gkXuN

Corresponding Author
DICKY HIDAYAT

Institutions
a) Faculty of Creative Industries, Telkom University Jl. Telekomunikasi, Terusan Buah Batu, Bandung 40257, West Java, Indonesia
b) New Media Design & Technology Dept., University Sain Malaysia
c) Faculty of Creative Industries, Telkom University Jl. Telekomunikasi, Terusan Buah Batu, Bandung 40257, West Java, Indonesia

Abstract
Multimedia technology has changed the way people learn and get information. Cognitive theory about multimedia learning states that information processing systems in humans consist of two channels, namely visual/ image processing channels and auditory/ verbal processing channels. Both channels have limited processing capacity. Therefore, multimedia design with learning objectives must be in accordance with the way human learning. All information in multimedia must be governed by the designers conception of how the human brain works, so that the learning process can be carried out optimally. This study aims to analyze how the application of cognitive learning multimedia learning in the cellular application Lutung Kasarung Interactive Story. The research conducted is qualitative research using the literature study method. Visual object analysis is done by visual analysis method through the stages of description, analysis, interpretation, and assessment. Research will produce conclusions about how the implemetation of multimedia learning to cognitive learning on the object of research.

Keywords
Cognitive thory, multimedia learning, mobile apps, lutung kasarung

Topic
Digital and Innovative Education

Link: https://ifory.id/abstract/Yaez2bDKMyNE