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The 3rd International Seminar of Contemporary Research on Business and Management (ISCRBM 2019)

Event starts on 2019.11.27 for 3 days in Jakarta

http://iscrbm2019.telkomuniversity.ac.id | https://ifory.id/conf-abstract/fG9pZrPDz

Page 4 (data 91 to 120 of 135) | Displayed ini 30 data/page

The Effect of Work Autonomy on Innovative Work Behavior in Application and Game Developer Sectors: Flow as Mediator
Prasasti Dewaning Lestari (a*), Aryana Satrya (b*)

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Corresponding Author
Prasasti Dewaning Lestari

Institutions
a) Human Resource, Master of Management, University of Indonesia, Jl. Salemba Raya,Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10430, Indonesia
*prasastidlestari[at]gmail.com
b) Human Resource, Master of Management, University of Indonesia, Jl. Salemba Raya,Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10430, Indonesia
*aryana.satrya[at]gmail.com

Abstract
Problem Statement: Creativity and innovation are factors that can determine organization performance, especially in the creative industry. Employee time pressures due to high workloads is a problem that is common in the creative industry. Based on previous studies, work autonomy has known to have effects on creativity. Nowadays, plenty of company provides autonomy as a way for employees to work optimally by providing freedom in controlling their time and way of working. Purpose: This article studies the effect of work autonomy on innovative work behavior on employees working in the creative industries, especially the application and game developer sectors in Indonesia. This article will explore: (1) the correlation between work autonomy on innovative work behavior (2) the role of work autonomy on innovative work behavior, and (3) the effect of flow as a mediator in the linkage of work autonomy to innovative work behavior. Approach: Researchers analyzed the correlation of work autonomy, flow, and innovative work behavior variables with a quantitative approach in a survey. The statistical analysis technique applied is multiple regression to see the direct and indirect effects between variables. Work autonomy survey is measured from aspects of work method autonomy, work schedule autonomy, and work criteria autonomy. Flow variable measurement tool uses WOLF that measures absorption, enjoyment, and intrinsic motivation while Innovative work behavior measures aspects of ideas generation and implementation. The measuring instruments used have been adapted and translated into Indonesian. The participants in this study were workers (n=150) in the application and game developer sectors of creative industry in Indonesia. SPSS was used to analyze the quantitative data including descriptive statistics, reliabilities, validities, and multiple regression. Findings: There is a significant correlation between each variable based on the statistical results. The results indicate that work autonomy and flow have a positive correlation with innovative work behavior statistically. In addition, flow is known to have a role as a mediator in the connection between work autonomy and innovative work behavior. Conclusion: Establishing a suitable job design can stimulate employees to show optimal performance and generate innovative work behavior. One job design which applied in companies widely today is by giving autonomy. The employees control and flexibility, in fact, contribute to their performance. This is because work autonomy can increase employee-s level of absorption, enjoyment, and motivation that affects innovative work behavior as manifestations of creativity.

Keywords
creativity;creative industry;flow;innovative work behavior;work autonomy;quantitative

Topic
Human Resource Management

Link: https://ifory.id/abstract/7PfYKur42zdC


THE EFFECT SERVICE QUALITY, PRICE, AND BRAND IMAGE FOR GRAB FOOD CUSTOMER LOYALTY AT PALEMBANG
Atma Falaah Imanu1, Zakaria Wahab2, Isni Andriana3, Marlina Widiyanti4

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Corresponding Author
Atma Falaah Imanu

Institutions
Sriwijaya University

Abstract
The purpose of this research is to analyze the effect of service quality, price, and brand image on Grab-Food custemer loyalty on costumer in Palembang. This research uses purposive sampling with 100 respondents Grab Food customer in Palembang. This research uses multiple linear regerssion analysis. Based on the analysis found that service quality has a positive and significant impact on customer loyalty, the price has a positive and significant impact on customer loyalty, and also the brand image has a positive and significant impact on customer loyalty. It proves that service quality, price, and brand image can to increase Grab Food customer loyalty in Palembang

Keywords
service quality, price, brand image, and customer loyalty.

Topic
Marketing

Link: https://ifory.id/abstract/wkCJgdzmRZne


The Effects of Brand Value on Brand Loyalty of Cosmetics and Skin Care Products: Proactive and Reactive in Sustainability
Nindya Kinanti, Yeshika Alversia

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Corresponding Author
Nindya Kinanti

Institutions
Universitas Indonesia

Abstract
Global consumers nowadays have become more aware and concern of sustainability issue, whether it-s the environmental or the social impact in sustainability. The awareness was shown through the products they consume. Indonesian consumers also have shown their concern over sustainability issue, especially in cosmetics and skin care products where they are interested in products that were made by natural ingredients. Based on the phenomenon of this concern over sustainability, the purpose of this research is to compare the different strength of brand loyalty between two product categories which are between sustainable brand and conventional brand of cosmetics and skin care products. This research has several hypotheses to be tested which the data was collected through an online questionnaire with the sample of 232 respondents. The expected result of this research is that there is a different manner of brand loyalty that was formed for either sustainable brand and conventional brand.

Keywords
brand value, brand loyalty, brand trust, brand affect, sustainability

Topic
Marketing

Link: https://ifory.id/abstract/XZU3aq9mvpWJ


The Impact of Asset Growth Rate on Future Stock Return of Listed Companies in Indonesia Stock Exchange (IDX)
Dyah Septa Pramasti

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Corresponding Author
Dyah Septa Pramasti

Institutions
Universitas Indonesia

Abstract
This study discusses the impact of asset growth rate on future stock return of listed companies in Indonesia Stock Exchange (IDX). Asset growth rate is one of the strongest predictors to predict future stock return. Not only that this study also used two control variable which has been proved to be one of the best predictors for future stock return such as size and book-to-market ratio. This study is quantitative research study with multiple regression method for data panel with 328 listed companies during the period 2014-2018 for the sample. The result of this study provide the evidence that independent variable include in the model (asset growth rate) show no significant impact to future stock return of listed company in IDX. On the other hand, the control variables which is size gave a positive and significant impact to stock return. Recommendation for future research could add another stock exchange and add more research period.

Keywords
Asset growth, stock return, size, book-to-market ratio.

Topic
Finance

Link: https://ifory.id/abstract/6quMTWcHRE3Z


The Impact of Design of Contents on The Acceptance of Students in Higher Education using e-learning
Ratri Amelia Aisyah

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Corresponding Author
Ratri Amelia Aisyah

Institutions
Department of Management
Faculty of Economics and Business
Airlangga University

Abstract
Electronic learning (e-learning) is becoming popular among students and lecturers in higher education. e-learning provides new opportunities for sharing knowledge and interacting between students and lecturers. Therefore, this study aims to examine the impact of design of learning contents on the acceptance of students using new technology as a tool for their learning medium. Based on the Technology Acceptance Model (TAM), which emphasizes on perceived usefulness, perceived ease of use and attitude toward e-learning, is used to measure the factor of acceptance the technology for e-learning in higher education. The study empirically validated the model using data collected from a survey to university students in Airlangga University, Surabaya. Partial Least Square is used to examine the research model. The results show all of the indicators are valid and design of learning contents is an important of variable and influences significantly on the two main variables of TAM, perceived usefulness and perceived ease of use. From the study, perceived usefulness and perceived ease of use have a positive impact on attitude toward e-learning.

Keywords
design of contents, perceived ease of use, perceived usefulness, attitude toward e-learning, e-learning

Topic
Marketing

Link: https://ifory.id/abstract/qZeHXG9mCAkg


The Impact of Empowerment On Welfare In Street Vendors Entrepreneurship : Evidence From Urban Informal Sector In east Flood Canal (BKT) Jakarta
Dr Beti Nurbaiti, STP, ME

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Corresponding Author
Beti Nurbaiti

Institutions
University Of Bhayangkara Jakarta Raya

Abstract
The purpose of this study is to look at the relationship between Empowerment (EMP) and Welfare (WELF) of migrant workers as street vendors in east flood canal (BKT) Jakarta. Street vendors in the urban informal sector are able to survive to improve their welfare through empowerment as a sub-dimension of social capital. Though the empowerment aspect is very important to improve the entrepreneurial ability of street vendors BKT. It is unfortunate that empowerment among street vendors is not yet optimal. This is concluded from the results by Lisrel from a survey of 300 street vendors as respondents, and is equipped with ANOVA analysis to see whether there are differences in the relationship between the Empowerment research variables and the profile data of the research respondents.

Keywords
Urban Informal Sector, Empowerment, Welfare, East Flood Canal

Topic
Human Resource Management

Link: https://ifory.id/abstract/AghDcJjnW68k


The Impact of Fun at Work and Social Support to Organizational Citizenship Behaviour with Work Engagement as a Mediation Variable in PT Telkom Indonesia (Regional II)
Datita Charinta Ginbreta (a*), Putri Mega Desiana (b)

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Corresponding Author
Datita Charinta Ginbreta

Institutions
a) Faculty of Economics and Business, Universitas Indonesia
Jalan Salemba Raya 4, Jakarta 10430, Indonesia
*datitaginting15[at]gmail.com
b) Department of Management, Faculty of Economic and Business, Universitas Indonesia, Depok 16424.
putri.mega71[at]ui.ac.id

Abstract
Currently, almost all companies from either huge or small companies have started implementing fun at work. For most of employees within the company, the fun at work was not the only one reason for them to survive at the company and increased organizational citizenship behavior, but to have co-worker or partner and supervisor who were able to encourage the employee to perform better would also be a powerful reason for them to keep surviving in the company. According to that consideration, this research aimed to analyze the impacts of fun at work and social support from the supervisor and co-worker to the organizational citizenship behavior, where the employee engagement became as the mediation variable. This study using samples from employers of PT Telkom Indonesia Regional II, samples taken by 341 respondents using Purposive Sampling and then analyzed through SPSS and SEM-LISREL. In sum, the research findings that were resulted from Structural Equation Model analysis showed that fun at work and social support in the company were able to deliver positive and significant impacts on organizational citizenship behavior and employee engagement mediated the relationship between fun at work and social support to organizational citizenship behavior. Implication and suggestion for further research also discussed.

Keywords
Fun at work; social support; employee engagement; organizational citizenship behavior.

Topic
Human Resource Management

Link: https://ifory.id/abstract/txUv2rgTRyaq


THE IMPACT OF LEAN HOSPITAL ON CONSUMER SATISFACTION
Muzakar Isa, Dwi Handoyo, Iwan Setiawan Adji

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Corresponding Author
Muzakar Isa

Institutions
MM UMS

Abstract
Many hospitals are not efficient in their operations, because they have waste in their business processes. Lean hospital is a series of concepts, principles and tools to create activities that provide added value and reduce waste based on consumers perspectives. The purpose of the study was to analyze the effect of lean hospital variables consisting of quality, cost, delivery, safety, morals and the environment on hospital customer satisfaction. This research is quantitative research. The population is all consumers of PKU Muhammadiyah hospital of Surakarta, with a sample of 130 respondent. The study uses nonprobabiliy sampling, and determination of the sample by purposive sampling. This study uses primary data collected using a questionnaire. The analysis tool uses multiple linear regression analysis. The results showed that (1) service quality, morale, and environment had a positive and significant effect on alpha 5% on consumer satisfaction, (2) cost and safety had a positive and significant effect on alpha 10% on consumer satisfaction, and (3) delivery has a positive but not significant effect on alpha 5% or 10% on customer satisfaction.

Keywords
Lean Hospital, Waste, Consumer Satisfaction

Topic
Strategic Management

Link: https://ifory.id/abstract/UrytLwaJFHXp


THE IMPACT OF PRICE AND TAGLINE "GRATIS ONGKIR SELURUH INDONESIA" ON UNDERGRADUATE STUDENT FACULTY ECONOMICS OF SRIWUJAYA UNIVERSITY CAMPUS PALEMBANG INTEREST BUYING IN MARKETPLACE SHOPEE
Nia Maria1, Zakaria Wahab2, Marlina Widiyanti 3, Mohamad Adam 4

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Corresponding Author
Nia Maria

Institutions
1 Magister Management Study Program, Sriwijaya University Palembang, Indonesia
2 Department of Management, Faculty of Economics, Sriwijaya University Palembang, Indonesia
3 Department of Management, Faculty of Economics, Sriwijaya University Palembang, Indonesia
4 Department of Management, Faculty of Economics, Sriwijaya University Palembang, Indonesia

Abstract
This research is aims to find out how big the influence of Price (X1) and Tagline (X2) on the buying interest of marketpalce Shopee on Undergraduate Students of Sriwijaya University. Through purposive sampling method, 100 respondents are selected. In which the Instruments are tested using validity and reliability test. The hypothesis are then tested using t-test (partial test) and F-test (simultanneous test). The result shows that in both test, price and tagline have an effect of buying interest on both undergraduate Students of Sriwijaya University, Palembang Campus at Marketpalce Shopee.

Keywords
Price, Tagline, Buying Interest, and Marketplace Shopee

Topic
Marketing

Link: https://ifory.id/abstract/6yFAcjZ8Rz7H


The Impact of Push-Pull Mooring Factor Toward Customer Switching Intention on Internet Service Provider in Indonesia
Titah Kusumastiti (a), Dr. Ir. Tengku Ezni Balqiah (b)

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Corresponding Author
Titah Kusumastiti

Institutions
Faculty of Economics and Business, University of Indonesia
Jl Salemba Raya RW 5, Kenari, Central of Jakarta, Indonesia (a, b)

email : titahkusumast[at]gmail.com (a), tebalqiah[at]yahoo.com (b)

Abstract
Internet becomes the major need in Indonesian households. Based on APJII data in 2019, therere 500 Internet Service Providers, both mobile and fixed internet. For fixed internet service providers (FISP) alone, the customer faced the top 6 of FISP which can be an alternative for providing household needs. This study examines the factors that influence a customers switching intention on fixed internet services provider using the Push-Pull Mooring model. The study employs a quantitative approach using an online survey on about 200 Indonesian respondents experience using cable internet for at least one month. The study uses the structural equation model to examine the data. The result shows that push factors (service quality, perceived price, perceived value), and pull factor (alternative attractiveness, subjective norm) have positive impacts on switching intention, and mooring factors (inertia, commitment) has a negative impact to switching intention. For moderation, the mooring factor has a varying level impact on switching intention. The validation of the most factors influencing customer-s switching intention can be a reference for the internet service provider to formulate a marketing strategy to minimize customer-s switching intention. This study builds a comprehensive model of the customer switching intention for internet service providers in Indonesia.

Keywords
switching intention, internet service provider, push-pull mooring factor, PPH model

Topic
Marketing

Link: https://ifory.id/abstract/Mjtv8JgNfYGd


The Impact of School Climate, Social-Emotional Learning, and Proactive Personality on Job Satisfaction of PAUD Teachers Mediated by Teaching Efficacy in Depok, West Java, Indonesia
Fairuz Awwal Fanhandaya, Aryana Satrya

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Corresponding Author
Fairuz Awwal Fanhandaya

Institutions
Faculty of Economics and Business, University of Indonesia

Abstract
Early childhood education is an investment because at that age, around 50% of intelligence is built. Indonesia has early childhood education which is known as PAUD. Depok is a city that bordering directly with the capital city of Indonesia, and currently facing various urban problems, especially education. Teachers as educators are important for PAUD. The teachers must have high qualification, have knowledge about child development, and about PAUD education system. It can be seen from the level of teaching efficacy and job satisfaction of teachers. Variables which can increase job satisfaction are the school climate, social-emotional learning (SEL), and proactive personality mediated by teaching efficacy. The aim of this research is to examine the impact of the school climate, SEL and proactive personality on job satisfaction mediated by teaching efficacy. This quantitative research method uses the questionnaire to collect data. In order to prove the stated hypotheses, the structural equation model is used with a sample of 222 PAUD teachers in Depok. The result is the school climate, SEL, and proactive personality have a direct effect of job satisfaction. While teaching efficacy partially mediates effect of school climate, SEL, and proactive personality on job satisfaction.

Keywords
early childhood education, job satisfaction, teaching efficacy, school climate, SEL, proactive personality

Topic
Human Resource Management

Link: https://ifory.id/abstract/RnHqfYdeX2Lb


The Impact of Working Capital Management on Corporate Performance: Evidence from Manufacturers in ASEAN-5
Rizky Utami Hutapea

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Corresponding Author
Rizky Utami Hutapea

Institutions
Magister Manajemen (MM) Universitas Indonesia, Gd. MMUI Jl. Salemba Raya 4 Jakarta 10430

Abstract
This paper observes the linkage between working capital management and firm financial performance of manufacturers in ASEAN-5 (Indonesia, Malaysia, Thailand, Philippines, and Singapore). In the previous research, the optimum working capital investment was sensitive to financial constraint in which the relation shows the U-shaped. The fundamental information was used as the variable in order to see such sensitivity. In contrast, this paper uses not only fundamental information but also financial development index (published by World Bank) as variables. Therefore, we can see the influence of country development on working capital management. The paper also analyses whether the optimal working capital level for manufacturers with financial constraint are lower than those who are unconstraint. This can help the management in deciding the optimal investment level on working capital and maximizing the firm-s value and performance.

Keywords
working capital, financial constraint, corporate performance, financial development

Topic
Finance

Link: https://ifory.id/abstract/EDXCrRjy7tHK


The Importance of Applying Business Ethics To Bakery Small Business
Nurita Andriani (1), Rita Tri Ariska (2)

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Corresponding Author
Nurita Andriani

Institutions
1) Magister Management, Faculty of Economics And Business Trunojoyo Madura University

2) Magister Management, Faculty of Economics And Business Trunojoyo Madura University

Abstract
This research aims to analyze and determine the application of business ethics in the Bakery small business in Sumenep Regency. This study uses qualitative analysis methods, to obtain information carefully with in-depth interview techniques. Observation technique with direct observation in the field is used to support the results of research. The application of business ethics is examined in terms of ethical values / morality such as fairness, trust and honesty of the products, customers and employees of the Bakery small business. The study was conducted at Anita Bakerys small business in Sumenep. The results showed that the application of business ethics by Anita Bakerys small businesses in terms of trust and honesty in the product was quite good. This is evidenced by the level of customer loyalty that still persists. The application of business ethics in terms of fairness, trust and honesty towards customer service is quite good, it can be seen from the less complaints, the absence of negative word of mouth communication about the company and consumers are still loyal to the product. The application of business ethics in terms of fairness, trust and honesty towards employees is quite good, this can be seen from the number of employees who last long working in this company. However, it still needs to be considered in the application of business ethics to employees, because the company has not implemented fairness employee recruitment.

Keywords
Business Ethics, Fairness, Trust, Honesty

Topic
Marketing

Link: https://ifory.id/abstract/GUYBt3xPQMNZ


The Income of Salt Farmers in Madura: an Explanation of Profit-Sharing System
Echsan Gani, M. Boy Singgih Gitayuda

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Corresponding Author
M. Boy Singgih Gitayuda

Institutions
Economic and Business Faculty, Trunojoyo University Madura

Abstract
This study aimed to determine and analyze the level of income generating of salt farmers in Madura. This research was conducted with a qualitative approach. The qualitative approach in this study was to match empirical reality with the prevailing theory using de-scriptive methods. This research was located in the Sumenep Regency. Data collection techniques carried out by observation, interview, and documentation. Data analysis was performed descriptively-qualitatively. The results showed that the income of salt farmers in Madura was determined from the pattern of profit-sharing that had been chosen, name-ly the cost of salt production would be borne by landowners and sharecropper where the amount depended on the agreed pattern of profit-sharing. There were three pattern of profit-sharing between landowners and sharecropper in salt production, namely the pattern of dividing two (paron), the pattern of sharing for three (telon), and the pattern for five (leman).

Keywords
Income, Profit-Sharing System, Salt Farmers, Madura

Topic
Finance

Link: https://ifory.id/abstract/QYPqVUxhHXpW


The Indirect Impact of Busy Directors on the Relationship of Family Structure and Cash Flow Sensitivity of Cash
Wahyu Purbo Santoso (a*), Cynthia Utama (b)

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Corresponding Author
Wahyu Purbo Santoso

Institutions
Magister Management
University Indonesia

Abstract
In Indonesia, agency problems in the family structure has developed even further due to concentrated ownership adoption on publicly traded firms. This study aimed to determine the effect of family structure on the cash flow sensitivity of cash (CFSC) in manufacture sector. It also investigates the indirect impact of busy directors as a moderating effect on this relation. These finding suggests that families are likely to hold more cash out of their cash flows for expropriation purposes. This study uses secondary data from all manufacturing firms that are listed on Indonesia Stock Exchange in 2013-2017. Family structure is measured by family ownership and a CEO family member, cash flow sensitivity of cash is determined by the change in cash and cash equivalent of total assets, meanwhile busy directors as a attribute of board is measured by dummy of board of commissionaires. In this study also measured the control effect of firm-s size, the market to book ratio, capital expenditure, and the change in net working capital. The results shows that family structure has positive impact on cash flow sensitivity of cash and statistically significant. Meanwhile, the indirect impact of busy directors found to have a negative effect and weakened the relationship of family structure and cash flow sensitivity of cash, suggesting that the quality of busy directors is an efficient corporate governance tools that is likely to monitor family corporate decisios.

Keywords
family structure, cash flow sensitivity of cash, cash holdings, busy directors,corporate finance, free cash flow agency theory

Topic
Finance

Link: https://ifory.id/abstract/e6QkAXbrq4zp


THE INFLUENCE OF BRAND IMAGE, PRICE AND QUALITY OF PRODUCTS ON CEMENT PURCHASE DECISIONS IN PT. SEMEN BATURAJA (PERSERO), TBK
Taufik1, Zakaria Wahab2, Marlina Widiyanti3, Muchsin Saggaff Shihab4,

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Corresponding Author
Taufik Ibrahim

Institutions
1 Students of the Master of Management Study Program Faculty of Economics Unsri
2,3,4Departement of Management, Faculty of Economics, Unsri

Abstract
This study aims to determine the effect of brand image, price and product quality on cement purchase decisions at PT. Semen Baturaja (Persero), Tbk. The data used in this study are primary data by distributing questionnaires to all Baturaja cement customers in Palembang, Baruraja and Lampung for the period 2018-2019. The number of samples used was 100 respondents who were shops and distributors of Baturaja cement in 2018-2019 in the cities of Palembang, Baturaja and Lampung. The analysis technique used is multiple linear regression analysis. The results of this study were obtained that the brand image and product quality had a positive and significant effect on cement purchase decisions at PT. Semen Baturaja (Persero), Tbk. While the price has a negative and not significant effect on the decision to purchase cement at PT. Semen Baturaja (Persero), Tbk. This research is expected to be a reference and consideration for future researchers to be able to choose variables that are better used. For companies to be able to consider the price of cement and to maintain good product quality and to improve brand image among the public to increase consumer interest and desire to purchase cement at PT. Semen Baturaja (Persero), Tbk.

Keywords
Keywords: Brand Image, Price, Product Quality, Purchasing Decisions

Topic
Marketing

Link: https://ifory.id/abstract/9zPgAnBKVQ3w


The Influence of Destination Image on Tourist Satisfaction and Tourist Loyalty: A Case Study of Urban Tourism in Semarang
Glori Puteri Maharani Agung, Serli Wijaya, Deborah Christine Widjaja

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Corresponding Author
Serli Wijaya

Institutions
Faculty of Business and Economics
Petra Christian University
Jalan Siwalankerto 121-131 Surabaya, East Java

Abstract
Urban tourism has gained its popularity as an alternative tourism product that takes place in cities offering various tourism experiences not only for the visitors but also for the city residents. Semarang has evolved as one of the major urban tourism destinations in Indonesia showing an increasing visitor arrivals every year. The city has a wide range of tourism potential attractions including heritage tourism, religious tourism, shopping tourism at traditional markets, and culinary tourism. Despite its prospective tourism growth and extensive efforts of the local government to promote the destination, the number of tourists who visit Semarang is still behind its neighbouring cities like Yogyakarta and Solo. This study aimed to identify the image of Semarang as a tourism destination and to examine whether both cognitive and affective images of the city affected tourist satisfaction and tourist loyalty. The survey was undertaken to 300 respondents who were domestic tourists not residing in Semarang and had ever visited the city at least within the past year. The results showed that destination image significantly and positively influenced tourist satisfaction and induced the intention of tourists to revisit Semarang, with cognitive image had a stronger effect than affective image.

Keywords
Cognitive image, affective image, tourist satisfaction, and tourist loyalty

Topic
Marketing

Link: https://ifory.id/abstract/L4DctzrbvEwG


The influence of EWOM characteristics on online repurchase intention (Mediating roles of trust and perceived usefulness)
M. Reza Guntara

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Corresponding Author
M. Reza Guntara

Institutions
University of Lampung

Abstract
The E-WOM dimension consisting of Quantity, Credibility, and Quality is important for E-Commerce company in order to measure the level of trust and perceived usefulness with the expectation that customers will repurchase. This study aims to determine how E-WOM which have the dimensions of Quantity, Credibility, and Quality influence the repurchase intention which mediated by Trust and Perceived usefulness. The Samples are 320 respondents taken with simple random sampling method. This research analysis technique uses Structural Equation Modeling (SEM) with the Lisrel assistance program. The results of this study indicate that: 1) e-wom Quantity has a positive and significant effect on repurchase interest, 2) e-wom Credibility is positive and significant on repurchase, 3) e-wom Quality is positive and significant on repurchase purchases, 4) e-wom Quantity mediated by Trust that is positive and significant for repurchase purchases, 5) e-wom Credibility mediated by Trust that is positive and insignificant to repurchase, 6) e-wom Quality mediated by Trust has a positive impact and not significant effect on repurchase interests. 7) e-wom Quantity mediated by Perceived usefulness positive and significant for repurchase, 8) e-wom Credibility mediated by Perceived usefulness has an Positive effect and significant use of repurchase purchase, and 9) e-wom quality mediated by Perceived usefulness has an positive effect and significant impact on repurchase interests.

Keywords
e-commerce, e-wom, repurchase intention

Topic
Marketing

Link: https://ifory.id/abstract/9krWFVycC6fe


THE INFLUENCE OF GREENWASHING PERCEPTION AND GREEN SATISFACTION ON GREEN TRUST AND GREEN WORD-OF-MOUTH (A Study of Low Cost Green Car Owner)
Hasib Aditya Pratama, Refius Pradipta Setyanto, Tiladela Luhita

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Corresponding Author
Refius Pradipta Setyanto

Institutions
Management Department, Faculty of Economics and Business, Universitas Jenderal Soedirman

Abstract
The purpose of this reasearch is to analyze the relationship between the effect of greenwashing perception and green satisfaction on green trust and green-WOM on LCGC consumers. The online survey method used by the target population is the owners of four-wheeled vehicles low cost green car (LCGC) type in Indonesia. After distributing the questionnaire online for approximately one month, resulting in a sample of size of 111 respondents. Data were analyzed using AMOS 26 with Struqtural Equational Modeling method, and produced the following findings: greenwashing perception does not affect green trust, greenwashing perception does not affect green word-of-mouth, greenwashing perception has a negative effect to green satisfaction, green satisfaction has a positive effect on green trust, and green satisfaction has a positive effect on green word-of-mouth. Based on this findings, LCGC Car industry need to continue and be able to reduce greenwashing issues (their non-credible green claims), so they can increase green satisfaction of consumers, eliminating consumer doubts about LCGCs environmental friendliness, strengthen green trust customers, and may encourage the emergence of word-of-mouth.

Keywords
Greenwashing Perception, Green Satisfaction, Green Trust, Green Word-of-Mouth, Low Cost Green Car

Topic
Marketing

Link: https://ifory.id/abstract/Byxbvkr4amHj


THE INFLUENCE OF HUMAN RESOURCES MANAGEMENT ON EMPLOYEE ECOLOGICAL BEHAVIOR AND ENVIRONMENTAL PERFORMANCE IN GREEN HOTEL AWARD WINNERS HOTELS
Refitra Kusumawardani, Manerep Pasaribu

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Corresponding Author
Refitra Kusumawardani

Institutions
University of Indonesia

Abstract
Environmental problems become fascinating issues to be studied more deeply, especially environmental problems that occur in Indonesia. The Indonesian ministry is also in the midst of building awareness for business people to compete in managing their business based on the concept of environmentally friendly (green) through an award event. One example of an award event conducted by the ministry is the Green Hotel Award. This research scrutinizes more in-depth the application of human resource management in hotels that won the Green Hotel Awards. The research is conducted through perceptions and green human resource management concepts related to employee commitment, employee ecological behavior, and environmental performance of the green hotel award-winning hotel

Keywords
green hotel award, hotel, green human resource management, ecological behavior, environmental performance, commitment, Borobudur

Topic
Human Resource Management

Link: https://ifory.id/abstract/wWYb2CtkxV9U


The Influence of Leadership Styles on Team Performance
Mohd Shamsuri Md Saad, Faridatul Sakinah Othman, Mohd Fauzi Kamarudin, Nurulizwa Abdul Rashid

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Corresponding Author
Mohd Shamsuri Md Saad

Institutions
Centre of Technopreneur Development &
Centre of Languages and Human Development
Universiti Teknikal Malaysia Melaka

Abstract
The paper aims to examine the impact of leadership styles, specifically transformational leadership and transactional leadership, on the R&D team performance. A quantitative cross-sectional survey method was adopted to carry out the research. A structured Multifactor Leadership Questionnaire (MLQ) was used to elicit the response from 172 research leaders Universiti Teknikal Malaysia Melaka (UTeM), identified from the database of the university-s Centre of Research and Innovation Management (CRIM). R&D team performance was assessed based on multiple measures of performance. Regression and correlation statistical techniques were used to analyse the data. The study found that both transformational leadership and transactional leadership have a positive impact on R&D team performance. Both leadership styles are assumed to affect improvements in team performance, such as an increased achievement of technical objectives, efficiency of resource utilization and other achievements. Finally, the study contributes to the leadership literature by demonstrating that despite being extensively studied in the general management environment, transformational leadership and transactional leadership styles are both applicable in the R&D teams context.

Keywords
transformational, transactional, leadership styles, team performance

Topic
Strategic Management

Link: https://ifory.id/abstract/A83PFwVkquRm


The Influence of Non-Interest Income Activities towards Credit Risk and Loan Spread in ASEAN-5
Nadia Novianti, Rofikoh Rokhim

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Corresponding Author
Nadia Dwi Novianti

Institutions
Department of Management, Faculty of Economic and Business, University of Indonesia

Abstract
This study aims to analyze the effect of non-interest bank activities on credit risk and loan spreads. Credit risk is measured using the two indicators, which are loan loss provisions and non-performing loans. Using the conventional banks in ASEAN-5 that are Indonesia, Malaysia, Singapore, Thailand and Philippines, the results shows that, overall, non-interest income has an adverse effect towards credit risk and loan spread. We also divide 49 banks- sample into two parts, which are large and small banks. In the large banks, it is found that most of non-interest income activities can lower loan loss provision, non-performing loan, and loan spread. Yet, the results are opposite with the small banks sample. Higher involvement in non-interest income activities can result in greater credit risk and loan spread.

Keywords
Non-Interest Income, Credit Risk, Loan Spread

Topic
Finance

Link: https://ifory.id/abstract/b2YB8q9cVTnN


THE INFLUENCE OF OWNERSHIP AND BOARD SIZE ON THE PERFORMANCE OF STATE-OWNED ENTERPRISES LISTED IN INDONESIA STOCK EXCHANGE PERIOD 2013 - 2018
Shirin Amira Sutomo (a*), Junino Jahja (b)

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Corresponding Author
Shirin Amira

Institutions
a) Fakultas Ekonomi dan Bisnis, Universitas Indonesia
b) Fakultas Ekonomi dan Bisnis, Universitas Indonesia

Abstract
Indonesian State-Owned Enterprises still have challenges to implement corporate governance mechanisms due to weak institutional arrangements. The purpose of the study is to provide an in-depth analysis of how the relationship of ownership concentration, institutional ownership, foreign ownership and board size on the performance of State-Owned Enterprises. The subject of this research is public State-Owned Enterprises listed on the Indonesia Stock Exchange for the period 2013-2018, which produced a total of 120 observations. Panel data regression was conducted to test the research hypothesis and the results found evidence that ownership concentration and foreign ownership has a positive influence on firm performance. This research contributes to the corporate governance literature by adding the State-Owned Enterprises as the research object. In addition, this study also produced managerial implications regarding the existence of female directors in State-Owned Enterprises.

Keywords
Corporate Governance, State-Owned Enterprises, Ownership, Board Size.

Topic
Finance

Link: https://ifory.id/abstract/G98Xk4JfEDBm


The Influence of Person Organization Fit Against Employee Performance With Organizational Commitment As Mediation Variables
Aulia Nurlaili Kusuma Wardani (a*), Rr Erlina (b), Habibullah Jimad (b)

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Corresponding Author
Aulia Nurlaili Kusuma Wardani

Institutions
a) Student at Faculty of Economics and Business, Lampung University, Indonesia
*aulianurlaili761[at]gmail.com
b) Lecture in the Faculty of Economics and Business, Lampung University, Indonesia

Abstract
The concept of person-organization fit relationship with employee performance is very important because it is related to its role in achieving an organizations success. The suitability of organizational values with individuals is one of the main keys to maintaining and maintaining employee commitment that is needed in a competitive business environment. The purpose of this study was to determine the effect of person organization fit on employee performance and the indirect effect through organizational commitment at the Pringsewu College of Health. This research uses quantitative methods by distributing questionnaires in data collection. The sample of this study was taken from the results of a questionnaire of 120 employees. The analytical tool used is path analysis (path analysis). This research presents that all data are valid and reliable. The results of this study support four proposed hypotheses, namely, first, person organization fit has a positive and significant effect on employee performance. Second, person organization fit has a positive and significant effect on organizational commitment. Third, organizational commitment has a positive and significant effect on employee performance, and fourth, organizational commitment mediates the influence of Person Organization Fit on employee performance. Based on these findings the advice that can be given is the need to get attention related to the goals and values of employees and other employees, and the chairman, chairman of the Pringsewu College of Health in order to further enhance mutual understanding and cooperation in dealing with change. Involving employees in organizational matters, Giving freedom of opinion, and giving rewards to employees who excel, so employees feel ownership of the organization so that there is no turnover.

Keywords
Person Organization Fit, Employee Performance, Organizational Commitment

Topic
Human Resource Management

Link: https://ifory.id/abstract/WYZN6weHrzFv


The Influence of Self-Efficacy to Reduced Audit Quality Practice with Burnout as Mediator on Public Auditors
Dyah Rachma Angraini; Aryana Satrya Ph.D

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Corresponding Author
Dyah Rachma Angraini

Institutions
University of Indonesia
Faculty of Business Management
Magister Management Program

Abstract
This study examines the relationship between self-efficacy and reduced audit quality practices (RAQP), including the moderating effect of burnout. Based on prior research self-efficacy has the potential to, directly and indirectly, reduce RAQP, and burnout may enhance the possibility of RAQP. The reduction effect in RAQP is hypothesized as a consequence of self-efficacy, serving as another source of influencing factors. A questionnaire consists of 24 items using seven points Likert scale was deployed to public auditors in Indonesia. The Structural Equation Modeling (SEM) was used to run the data from the 236 samples gathered. The findings provide the support that auditors burnout correlates to RAQP, and self-efficacy reduces the burnout and RAQP. Based on these findings, we suggest future research to investigate possible intervention strategies designed to counteract the effects of burnout towards audit quality by strengthening the auditors- self-efficacy that manifest in negative consequences to the individual and the firm.

Keywords
Self-efficacy, burnout, reduced audit quality practices

Topic
Human Resource Management

Link: https://ifory.id/abstract/P3QevKYbDCgB


The Influence of Social Media Engagement and Social Media Advertising Engagement to Advertising Evaluation and Purchase Intention.
Himmatul Ulya; Yeshika Alversia

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Corresponding Author
Himmatul Ulya

Institutions
Faculty of Economics and Business, Universitas Indonesia

Abstract
Purpose – The purpose of this study is to examine how consumer-s social media engagement platform drives engagement with advertising embedded in the platform and the evaluation of advertising and its influences to purchase intention with the context of social media platform Instagram and its advertising feature Instagram Ads. Design/methodology/approach – The proposed model is built based on the engagement experience framework that define engagement is manifested in various experiences. Based on the data collected from 407 Indonesian respondents, we empirically tested the conceptual model using a structural equation model. Findings – The results of this study are expected to give an empirical result of examine how consumer-s social media engagement in the context of Instagram drives engagement with advertising embedded in the platform (Instagram Ads) and the evaluation of advertising and its influences to purchase intention. Research limitation/implication – This study are expected to provide results that allow marketers and advertisers to understand the importance of the platform (specifically in the context of Instagram) that advertising are embedded that led by engagement with the platform and the advertising and its contribution to consumer purchase intention.

Keywords
Instagram, Instagram Ads, Social media engagement, Social media advertising engagement, Advertising evaluation, Purchase intention

Topic
Marketing

Link: https://ifory.id/abstract/Rc7JCBptAQZ8


THE INFLUENCE OF SOCIAL MEDIA MARKETING ACTIVITIES (SMMA) ON BRAND AWARENESS AND CUSTOMER RESPONSE
Dedi Firman Esma (1) , Nuryakin (2) , Siti Dyah Handayani (3)

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Corresponding Author
Dedi Firman Esma

Institutions
Master of Management, Muhammadiyah University of Yogyakarta, Indonesia.

Abstract
Social media is becoming more often used as a marketing tool and a channel for spending, transporting and getting closer to customers, for more individual preference choices and for building customer equity. This study analyzes the effect of social media marketing activities (SMMA) on brand awareness and customer response on airline Instagram. The study was conducted on 185 followers in social media Instagram owned by Garuda Indonesia, and in this study method of data analysis using SEM (Structural Equation Modeling) which will be assisted with a program from AMOS. The results showed that SMMA had a direct effect on brand awareness and customer response. But SMMA indirectly through brand awareness shows a stronger influence on customer response. This shows that brand awareness mediates between SMMA and customer response.

Keywords
Keywords: Social media marketing activities, brand awareness, customer response, airlines industry

Topic
Marketing

Link: https://ifory.id/abstract/BxqzytAkUDFj


The Influence of Team Communication on Team Performance
Mohd Shamsuri Md Saad, Syahril Hidayat Abdul Latif, Mohd Fauzi Kamarudin, Norida Abdullah

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Corresponding Author
Mohd Shamsuri Md Saad

Institutions
Centre of Technopreneurship Development &
Centre of Languages and Human Development
Universiti Teknikal Malaysia Melaka

Abstract
The paper aims to examine the impact of communication, particularly team communication, on the performance of R&D team performance. A quantitative research methodology was adopted utilising a cross-sectional survey to elicit responses from respondents. One hundred seventy research leaders from Universiti Teknikal Malaysia Melaka (UTeM), identified from the database of the university-s Centre of Research and Innovation Management (CRIM), participated in the survey. Regression and correlation statistical techniques were used to analyse the data. The result of the study showed that all facets of team communication practices positively influence R&D team performance. This study contributes to understanding how communication practices enhancing the understanding of communication practices among the research teams. It could also assist research leaders on communication practices that they need to practice or execute when leading research teams.

Keywords
team communication, R&D team, team performance

Topic
Strategic Management

Link: https://ifory.id/abstract/vRxQBmfXcJ7y


The Influence Of Transformational Leadership And Work Discipline On Automotive Employee Performance In Bandar Lampung
Listiani (a*), Ribhan (b), Nova Mardiana (b)

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Corresponding Author
Listiani Listiani

Institutions
University Of Lampung

Abstract
The automotive industry in Indonesia is currently experiencing a very rapid increase. Transformational leadership with employee performance is the result of work by cultivating the ability to carry out its work functions, both in quantity by comparing work results to company standards, the embodiment of employee attitudes that have good work discipline will affect their performance. This study aims to determine the effect of transformational leadership on performance Automotive Industry employees in Bandar Lampung and know the effect of work discipline on the performance of Automotive Industry employees in Bandar Lampung, this study was analyzed using multiple linear regression. The data used in this study were obtained from 120 respondents of Automotive Industry employees in Bandar Lampung. The results of this study support the hypothesis that transformational leadership and work discipline have a positive effect on employee performance.

Keywords
Automotive Industry, Transformational Leadership, Work Discipline and Employee Performance

Topic
Human Resource Management

Link: https://ifory.id/abstract/ze7jty8HMwRr


The Influence Of Work Motivation And Compensation On Employee Performance
Levana Malik (a*), Rr Erlina (b), Ribhan (b)

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Corresponding Author
Levana Malik

Institutions
a) Student at Faculty Econimics and Business, Lampung University, Indonesia
*levanamalik[at]gmail.com
b) Lecture in the Faculty Econimics and Business, Lampung University, Indonesia

Abstract
Banking is a service industry that is demanded to provide maximum satisfaction for its customers. To achieve this desire, the performance of bank employees is something that is really needed in carrying out goals that are in accordance with the wishes of the bank and the customer. This study aims to determine the effect of work motivation and compensation on employee performance implemented by PT Bank Mandiri KC Bandar Lampung Malahayati in influencing the performance of its employees. This research was analyzed using simple linear regression analysis. The data used in this study uses primary data obtained from 154 respondents answers from PT Bank Mandiri KC Bandar Lampung Malahayati. The results of this study support the hypothesis that work motivation has a positive effect on employee performance and compensation has a positive effect on employee performance.

Keywords
Work Motivation, Compensation and Employee Performance.

Topic
Human Resource Management

Link: https://ifory.id/abstract/7EuefY8nDtyB


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